Customer Care Case Manager
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Support injured workers with empathy and return-to-work planning as a Customer Care Facilitator in Regina or Saskatoon. Manage complex claims with compassion.
The Saskatchewan Workers Compensation Board seeks a Customer Care Facilitator for complex, serious, and longer-term work injury claims. You will assess worker needs, administer benefits, and deliver superior customer service. The position requires case management experience, relationship building, and Act Interpretation and Application.
Key Responsibilities:
- Assess individual workers' needs and administer Workers Compensation Act benefits
- Develop goal-oriented recovery and collaborative return-to-work plans
- Partner with workers, employers, providers, unions, and service organizations
- Manage assigned caseloads and prepare plain-language decisions
- Approve and authorize services and benefits for injured workers
Requirements:
- University degree in healthcare, education, social sciences, disability management, or business
- Minimum one year of defined case management experience
- Skills in communication, problem-solving, decision-making, and risk management
- Ability to build relationships and deliver an impeccable customer experience
- Valid Class 5 Saskatchewan driver's licence
Apply your case management, communication, and recovery-planning skills while supporting Saskatchewan workers through return to work.
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