Customer Case Classification Assistant
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Classify customer cases by reading message details, applying current labels, and identifying uncertainty for review. This remote records assignment supports office administration.
As a Service Category Tagging Assistant, you will help make online case queues easier to search and report. The work involves distinguishing primary and secondary concerns, recognizing changed topics, and using approved mappings for retired category names. You will not judge service quality or create categories.
Key Responsibilities:
- Read customer messages beyond their subject lines
- Identify the assigned tagging project's covered topic
- Use approved primary and secondary categories
- Leave notes when possible categories remain uncertain
- Preserve case ownership and closing status
Requirements:
- Ability to read customer cases carefully
- Ability to make concise review notes
- Comfort following current category definitions
- Willingness to leave ambiguous cases for review
- No special taxonomy background is required
Bring careful case reading, category matching, and review discipline to customer service records supporting accurate retrieval and routing.
-
Registered Nurse
4 days ago
Calgary, Alberta, Canada Alberta Health Services Full-time $45 - $61 PermanentYour Opportunity: If you are interested in working within an interprofessional team playing a key role in linking the needs of Home Care clients with appropriate health and community services, then this position will be of interest to you. Based on the Continuing Care Case Management Competency Framework you demonstrate ability in the areas of personal and...
-
Registered Nurse
4 days ago
Calgary, Alberta, Canada Alberta Health Services Part-time $45 - $61 PermanentYour Opportunity: Are you a Registered Nurse looking to work in a dynamic, interdisciplinary and community setting? The Registered Nurse, Case Manager/Interventionist position with the Home Care program provides an exciting opportunity for you to work autonomously to your full scope of practice performing case management functions and providing direct...
-
Case Coordinator
2 days ago
Calgary, Alberta, Canada Lifemark Health Group Full-timeJoin to apply for the Case Coordinator role at Lifemark Health Group1 day ago Be among the first 25 applicantsJoin to apply for the Case Coordinator role at Lifemark Health GroupGet AI-powered advice on this job and more exclusive features.Title : Case CoordinatorDepartment : Vocational ServicesReports to: Program ManagerThe Case Coordinator is responsible...
-
Case Manager
2 days ago
Calgary, Alberta, Canada Intercare Careers Full-timeCase Manager - Behavioral Support Unit Brentwood Care Centre Intercare Corporate Group Inc. Calgary, Alberta Are you a dedicated and compassionate Health Care Leader who is looking to gain valuable work experience while making a difference in the lives of our Continuing Care Residents and Employees? Come and Join the Heart of Excellence Company...
-
Customer Message Escalation Assistant
2 days ago
Calgary, Alberta, Canada HRS Talent Solutions Full-timeCustomer Message Escalation AssistantCustomer Service Message EscalationRemote | Full-time | 65,520–68,640 per yearWhen a routine answer is not enoughRemote customer support often begins with an ordinary question. Occasionally, a customer has already tried the usual steps or needs an answer that the first support team cannot give. The Customer Message...
-
Customer Message Escalation Assistant
2 days ago
Calgary, Alberta, Canada Hrstalentsolutions Full-timeCustomer Message Escalation AssistantCustomer Service Message EscalationRemote | Full-time | 65,520–68,640 per yearWhen a routine answer is not enoughRemote customer support often begins with an ordinary question. Occasionally, a customer has already tried the usual steps or needs an answer that the first support team cannot give. The Customer Message...
-
Disability Case Manager
2 days ago
Calgary, Alberta, Canada Amyantek Full-time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from AmyantekThe Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return...
-
Customer Email Response Assistant
2 days ago
Calgary, Alberta, Canada Hrstalentsolutions Full-timeCustomer Email Response AssistantCustomer Service | Email Enquiries | Remote | Full-time or part-time | 29.25–31.00 per hourHelp customers get a useful answerThis remote role is centred on an assigned customer email inbox. You will read everyday questions, look up the information available to the support team, and write a reply that answers what you can....
-
Remote Customer Message Escalation Assistant
2 days ago
Calgary, Alberta, Canada Hrstalentsolutions Full-timeBecome a key player in customer support with a remote Customer Message Escalation Assistant role. Your focus will be on effective communication, ensuring unresolved issues are passed on accurately to the right teams.In this full-time remote position, you will engage with customers who require more than a routine response. Your primary skills will include...
-
Customer Message Escalation Assistant
3 days ago
Calgary, AB, Calgary Census Division, AB; Alberta, Canada Hrstalentsolutions Full-timeCustomer Message Escalation Assistant Customer Service Message Escalation Remote | Full-time | 65,520–68,640 per year When a routine answer is not enough Remote customer support often begins with an ordinary question. Occasionally, a customer has already tried the usual steps or needs an answer that the first support team cannot give. The Customer...
