Luxury Guest Services Manager in Whistler
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Elevate your career as a Guest Services Manager at a luxury vacation property in Whistler. This role emphasizes exceptional guest experiences and effective team leadership for customer service professionals.
We are seeking a hands-on Guest Services Manager dedicated to leading a dynamic team in providing stellar service. You will manage concierge operations, team development, and ensure smooth guest interactions. This is a full-time role with flexible hours, competitive salary, and growth opportunities.
Key Responsibilities:
- Lead and develop the Guest Services team continuously
- Manage daily tasks, schedules, and after-hours needs
- Oversee entire guest journey from inquiry to feedback
- Drive conversions from inquiries to bookings
- Address guest concerns and handle service recovery
Requirements:
- Previous leadership in hospitality or guest services
- Excellent communication and organization skills
- Strong attention to detail under pressure
- Proficient in Excel and data management
- At least one year living or working in Whistler
Drive exceptional customer experiences while enjoying the unique lifestyle Whistler offers.
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