Software Support Engineer

2 weeks ago


New Canada HCLTech Full time

Remote across CanadaFTE, Permanent position5 positions to hireCAD 60K to CAD 85K per yearThis is Application support role not development.Live coding, 1 hr. interview2 rounds of technical interviewMust have experience to be successful in this role:5 years' work exp in the following tech stackOne or more language - Java/C++/Python application dev experience required.SQLLinuxCustomer facing, working with multiple stakeholdersFlexible with the time zoneJob descriptionProvide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.Roles and responsibilities1. Respond to and triage support questions and support requests from engineers2. Extract relevant information from log files and other sources to debug, identify owners or root causes3. Write basic tools and test cases to improve the speed and quality of support4. Work with technical writers to improve documentation in areas covered by support5. Produce reports for leadership with data on performance of the program6. Provide insights and suggestions on product development and the product roadmap; contribute to product development.7. Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.8. Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.



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