Technical Support Specialist Telecom
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Resolve telecom and software issues as a Technical Support Specialist with ServiceTitan, using troubleshooting and customer communication across support channels.
This customer support position helps small business owners in the trades use ServiceTitan software effectively. You will become a product expert while creating technical solutions, testing workflows, and translating complex issues into tangible answers. The work includes phone, chat, email, and screen-sharing support.
Key Responsibilities:
- Assist customers with software issues through multiple support channels
- Develop workflows and creative solutions for customer needs
- Use Salesforce Support Console and internal chatbot resources
- Test solutions to resolve cases efficiently and accurately
- Provide comprehensive technical solutioning directly to customers
Requirements:
- Bachelor's degree preferred or equivalent technical support experience
- Strong troubleshooting, critical thinking, and problem-solving abilities
- Understanding of SIP, RTP, and call flow analysis preferred
- Understanding of SMS routing, SMPP, DLRs, and carrier filtering
- Strong written and verbal communication skills
Apply technical troubleshooting, telecom knowledge, and customer-focused communication to support ServiceTitan users with complex software issues.
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