Premium Mass Casino Host
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Build VIP loyalty through personalized service as a Casino Host, using customer relationships and floor presence in a 24-hour operation.
Reporting to the Manager, Player Development, the Casino Host serves current and new Premium Mass players. The role supports Player Development events, guest requests, loyalty programs, and promotional campaigns. Strong communication, relationship building, and sound judgment guide every interaction.
Key Responsibilities:
- Approach and check in with hosted players on the gaming floor
- Develop attentive relationships with Premium Mass and VIP players
- Arrange show tickets, dining, transportation, reservations, and available comps
- Analyze guest play using CRM tools and player reports
- Support loyalty programs, promotions, and special events
Requirements:
- Minimum two years marketing, sales, loyalty, or guest service experience
- High School diploma; relevant post-secondary education is an asset
- Strong service-oriented communication and relationship-building abilities
- Ability to work under pressure and safeguard confidential information
- SIR, Smart Serve, or IGB Certificate
Bring floor visibility, guest communication, CRM analysis, and personalized service to Premium Mass player development and loyalty.
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