Chief End User IT Support Analyst
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Lead advanced deskside support in Toronto with Microsoft Windows 11, Microsoft 365, and trading-floor technology expertise. This is an on-site position.
As Chief Technical Support Analyst, End-User IT Support, you will coordinate Toronto service delivery for Capital Markets and business-critical users. You will provide technical guidance, manage escalations, and support stable daily operations. The position reports to the Senior Manager of IT Support.
Key Responsibilities:
- Provide advanced end-to-end support for on-site and remote users
- Coordinate triage, prioritization, assignments, follow-up, and local workload
- Resolve complex issues through solutions, mitigation, or contingency plans
- Record incidents and solutions in ServiceNow
- Identify service gaps and recommend process improvements
Requirements:
- Seven to ten years supporting end-user technology
- Strong troubleshooting across hardware, software, peripherals, and productivity tools
- Extensive Microsoft Windows 11 and Microsoft 365 knowledge
- Experience with Active Directory, Azure AD, Exchange, and Intune
- Excellent communication, prioritization, documentation, and collaboration skills
Bring advanced troubleshooting, service coordination, and Microsoft platform expertise to National Bank's Toronto end-user support team.
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