Agent Support E-commerce Bilingue
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Le soutien e-commerce, le bilinguisme et la résolution de problèmes sont au cœur de ce poste télétravail chez Wolseley Canada. Travaillez depuis Burlington ou Laval.
Comme agent du service client e-commerce, vous accompagnez les utilisateurs de Wolseley Express et répondez aux demandes liées au site. Vous fournissez un soutien de deuxième niveau par clavardage, courriel et téléphone. Vous collaborez avec plusieurs équipes pour résoudre rapidement les problèmes.
Responsabilités principales:
- Résoudre les demandes liées aux commandes et stocks Wolseley Express
- Gérer les inscriptions en attente des utilisateurs externes et internes
- Accompagner les nouveaux utilisateurs dans leur intégration
- Répondre aux demandes reçues par courriel et formulaires
- Signaler les problèmes techniques aux équipes e-commerce et informatiques
Exigences:
- Formation postsecondaire ou deux ans d'expérience e-commerce
- Maîtrise de l'anglais et du français
- Excellentes compétences communicationnelles et interpersonnelles
- Maîtrise de Microsoft Office et des plateformes technologiques
- Capacité à taper au moins 50 mots par minute
Contribuez à l'expérience Wolseley Express grâce à votre service client, votre bilinguisme et vos aptitudes analytiques.
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