Retail Sales Manager Hamilton

4 days ago

Hamilton, Ontario, Canada Michaels of Canada Full-time

Lead retail sales performance at Michaels in Hamilton, Ontario, using customer-focused coaching and front-end operational leadership. Drive engaging store experiences daily.

The Sales Manager leads a high-performing selling culture across the store. This position supports the Store Manager, sales and service KPIs, and consistent execution of brand standards. Responsibilities include coaching selling behaviors, overseeing service operations, and maintaining efficient day-to-day execution across assigned departments.

Key Responsibilities:

  • Lead selling behaviors and customer experience standards
  • Coach teams toward conversion and customer satisfaction
  • Provide Manager-on-Duty floor leadership and coverage
  • Ensure accurate POS and Self-Checkout execution
  • Promote Loyalty Rewards enrollment and retention

Requirements:

  • Three or more years of retail leadership experience
  • Ability to remain standing for extended periods
  • Ability to move throughout the store
  • Ability to lift, carry, push, and pull merchandise
  • Availability for nights, weekends, and early mornings

Bring retail leadership, sales coaching, and operational discipline to Michaels customer experiences and results in Hamilton, Ontario.