Zendesk Customer Care Specialist
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Use Zendesk, customer relationship skills, and bilingual communication to resolve customer questions for ABC Fitness through multiple support channels.
This Customer Support Specialist role serves ABC Fitness's diverse customer base predominantly through email, live chat, and phone. You will investigate customer problems, explain product functionality, and maintain accurate CRM details. The position also connects customer feedback with Product Management while supporting knowledge resources.
Key Responsibilities:
- Deliver clear support across email, chat, and phone
- Identify customer problems and proactively resolve them
- Demonstrate product capabilities and functionality
- Collaborate on valuable product feature opportunities
- Maintain accurate customer records in the CRM
Requirements:
- At least one year of customer-facing experience
- English and Spanish bilingual proficiency
- Excellent customer relationship management abilities
- Strong empathy and genuine understanding of challenges
- Team-player mentality and strong work ethic
Apply your Zendesk knowledge, product communication, and bilingual customer care skills to support ABC Fitness customers globally.
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