ENS-Voice Ops L3

1 week ago

Montreal, Canada Tata Consultancy Services Full time

Inclusion without Exception:Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.About TCS:TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025,[BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.Skills Required:Experience in deploying, managing & supporting Cisco IP telephony and Cisco Contact c\Center Express UCCX environment. • Provide post-migration technical support and incident resolution for users.• Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors.• Act as the Subject Matter Expert (SME) for Cisco IP Telephony, serving as the Internal Escalation point for Client Voice L3 operations.• Lead the rebalancing of existing multiple clusters, including all co-ordination and communication.• Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next gen remote hard phones.• Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x• Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and Support Cisco Expressway refresh project.• Provide technical support for the early deployment of Webex calling solution• Provide technical escalation support for the early adopters and rollout of Jabber Mobile.Soft-Skills• Strong problem-solving skills and attention to detail.• Excellent communication and collaboration skills.• Ability to work in a fast-paced, dynamic environment.Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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