Bilingual Billing Services Administrator

5 days ago

Ahuntsic North, Quebec, Canada Co-operators Full-time

Serve CLIC clients bilingually in English and French as a Billing Fulfillment Administrator within a hybrid Billing Service Centre. Manage billing inquiries and premium transactions.

This temporary, full-time 12-month position supports CLIC within a leading Canadian financial services co-operative. You will process premium payments, returns, NSF letters, and related billing transactions while maintaining professional client service. The work model includes two days in the office.

Key Responsibilities:

  • Manage incoming phone calls and email inquiries professionally
  • Process premium payments, NSF letters, and premium returns
  • Correspond with stakeholders about billing and premium transactions
  • Prepare renewal quotes and policyholder correspondence
  • Analyze billing reports and resolve errors

Requirements:

  • Two years of individual life insurance or related experience
  • Experience in accounting, finance, payroll, or banking accepted
  • Post-secondary certificate in business administration or related field
  • English and French bilingualism required
  • Associate Customer Service designation considered an asset

Apply billing knowledge, critical thinking, and bilingual communication to support timely client transactions and inquiries for CLIC.