Patient Support Supervisor at Sentrex
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Lead a remote team dedicated to patient support with Sentrex Health Solutions. This supervisory role emphasizes coaching, operational oversight, and high-quality service to enhance patient treatment outcomes.
As the Supervisor for Patient Support Programs, your leadership will drive performance and optimize service delivery. You will coach Program Coordinators and Care Navigators, ensuring adherence to protocols and customer service excellence. Your understanding of specialty pharmacy services and reimbursement will guide your team's success in a collaborative work culture.
Key Responsibilities:
- Lead and coach Program Coordinators and Care Navigators
- Monitor performance metrics and adherence to SOPs
- Ensure staff recruitment, onboarding, and training alignment
- Provide constructive feedback for team development
- Oversee administrative and patient support activities
Requirements:
- University degree in healthcare or life sciences preferred
- 1-3 years of supervisory experience in relevant fields
- Expertise in healthcare services and business strategy execution
- Proven track record in team development and management
- Bilingual in English/French is an asset
Drive operational excellence and patient-centered support as a Supervisor with Sentrex Health Solutions.
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