Customer Service Representative
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Adecco is currently hiring a Customer Service Representative for a 6-9-month contract opportunity supporting dental customers across British Columbia. This position is primarily focused on order management and administration, with additional customer support responsibilities by phone and email.
As a Customer Service Representative, you will be responsible for processing customer orders, responding to inquiries, and delivering exceptional service to dental clinic customers.
- Pay Rate: $25 - $28.50/hour
- Location: Richmond / Annacis Island, BC
- Shift: Monday to Friday | 8:30 AM - 4:00 PM
- Job type: Temporary 6 to 9 months | Full-time
- Vacancy Status: This posting is for an existing vacancy.
Here's why you should apply:
- Paid weekly accurate and on time
- Strong health and safety programs
- Medical and dental benefits once qualified
- Free training programs
- New and quicker onboarding process
Responsibilities:
Order Processing & Administration
- Process customer orders accurately and efficiently through internal systems.
- Manage order tracking, updates, and documentation.
- Maintain accurate customer records and account information.
- Support administrative tasks related to order management and customer accounts.
Customer Service & Account Support
- Respond to customer inquiries via phone and email.
- Provide product information, order updates, and support solutions.
- Build and maintain strong relationships with dental clinic customers.
- Coordinate with internal teams to resolve customer concerns and service issues.
- Deliver a high level of customer satisfaction with every interaction.
Qualifications and Skills:
- Previous customer service, order entry, administrative support, or account support experience.
- Strong communication and relationship-building skills.
- Excellent attention to detail and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong computer skills and ability to learn new systems quickly.Positive attitude, professionalism, and team-oriented mindset.
- Experience with SAP or a similar ERP system.
- Previous order processing or order entry experience.
- Experience supporting B2B customers.
- Background in distribution, logistics, customer support, administration, or related industries.
- Dental industry experience is an asset.
- Must be legally eligible to work, and reside in Canada
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
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