Guest Hotel Customer Service Specialist

4 days ago

Mississauga, Ontario, Canada Princes Cruise Full-time

Support Princess Cruises, Holland America Line, and Seabourn guests through phone, email, and chat customer service channels. Maintain accurate hotel information for Pre/Post Guest Hotel programs.

As a Guest Hotel Customer Service Specialist, you will improve and maintain customer service channels for three cruise brands. You will build accurate hotel information and make it available to call center, website, and sales teams. The work supports guests, travel agents, and internal teams.

Key Responsibilities:

  • Improve and maintain Pre/Post Guest Hotel customer service channels
  • Build and maintain accurate information about each hotel
  • Provide hotel information to call center, website, and sales teams
  • Answer questions through phone, email, and chat
  • Resolve customer service failures as the first contact

Requirements:

  • Ability to support Princess Cruises hotel programs
  • Ability to support Holland America Line hotel programs
  • Ability to support Seabourn Cruise Line hotel programs
  • Ability to answer guests and travel agents promptly
  • Ability to support call center and sales teams

Apply customer service expertise across hotel information, guest inquiries, and service failure resolution for Holland America Group brands.