Inside Sales/Customer Support Music Licensing

Job Description

Job Description

As an Inside Sales/Customer Support Rep, you will manage the day-to-day relationship and operational health of an existing book of business across our client's licensing and data platform and its video-creation subsidiary. You will work in close, constant collaboration with an Account Executive and with the Finance and Operations teams to keep client usage, account updates, and internal systems accurate and running effectively.

You will identify and surface upsell and cross-sell opportunities within accounts our client already holds — including streaming services, search engines, automotive manufacturers, and connected device makers, as well as independent labels and distributors — and the Account Executive will own the commercial conversation and close on those opportunities. You will not be doing new business development, cold prospecting, or closing commercial deals yourself.

This role is 100% inside sales support and operational coordination, 0% new business development. This is a newly created seat reporting directly to the SVP of Sales.

The base salary is $60,000 – $65,000 CAD, plus a performance-based bonus tied to retention, account growth, and upsell/cross-sell opportunities identified. COMPENSATION & BENEFITS $60,000
- $65,000 CAD base salary, plus a performance-based bonus tied to client retention, account growth, and upsell/cross-sell opportunities identified (not a commission structure) Year 1 OTE: approximately $90,000
- $95,000 CAD (base plus roughly $30,000 of on-target bonus) Health benefits (partially company-paid) RSP/RRSP matching Laptop provided Expense account Further education reimbursement Company social events Employee recognition and rewards program Standard vacation, sick, and personal days THE COMPANY & CULTURE Our client was founded approximately 21 years ago and is an established, profitable, independently owned partnership.

The company employs approximately 150 people company-wide, with about 100 based in Toronto. It is actively expanding into new product lines, including video and AI-driven metadata. Our client licenses rights-cleared content to streaming services, search engines, automotive manufacturers, and connected device makers, and distributes the resulting royalties to publishers and artists.

Through an acquisition, it also operates a self-serve platform that lets artists and labels create and publish professional video assets for distribution across major music platforms. Notable accounts include TikTok, Amazon, Google, Spotify, Apple Music, and several major automotive manufacturers. The culture is high-accountability and low-ceremony, with self-managers who own their outcomes.

Many employees have 5 or more years of tenure, with several at 10 or more years. OFFICE LOCATION & SALES TERRITORY Head Office: Toronto, Ontario Work arrangement: Hybrid — 4 days per week in office (Monday to Thursday), 1 day per week work from home (Friday) Coverage: existing global client base; no defined geographic new-business territory Overnight travel: minimal, well under 10% — primarily an in-office and remote-touch relationship role, with occasional client visits or industry events possible Hours: Monday to Friday, 40 hours per week; occasional evening calls depending on client time zones EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS 1-5 years of client-facing account management, client-services, or account-coordination experience; candidates should have a track record of managing and growing existing relationships, not only pursuing new logos Demonstrated ability to identify upsell/cross-sell opportunities within an existing book of business; owning the commercial close is not required for this role Comfortable with a base salary of $60,000
- $65,000 CAD and a performance-based bonus targeting an OTE of approximately $90,000
- $95,000 CAD; this role is not a fit for candidates seeking a commission-driven or uncapped pay structure Genuinely comfortable and hands-on with usage data, spreadsheets, and account-tracking systems on an ongoing basis Strong interpersonal and social skills — needs to work effectively and be well liked both with clients and across internal departments, including Finance and Operations CRM proficiency required; HubSpot strongly preferred, Salesforce experience also valued Experience with account tracking, usage analytics, and reporting Backgrounds in client services, account coordination, or production/operations roles within content, media, or entertainment businesses are welcomed alongside more traditional B2B account-management backgrounds Music technology or music industry experience is a meaningful asset but not required Post-secondary diploma required; bachelor's degree preferred Driver's licence not required Bilingualism not required, but considered an asse