Enterprise Customer Success Manager SaaS

2 days ago

Ottawa, Ontario, Canada Jobgether Full-time

Shape enterprise customer success across Canada as a fully remote manager focused on strategic accounts, complex integrations, and retention.

This full-time position manages a portfolio of enterprise SaaS customers and strengthens long-term partnerships. You will create success strategies, analyze performance metrics, and collaborate with senior stakeholders and cross-functional teams. The work connects customer needs with business outcomes, sustainable revenue growth, and expansion opportunities.

Key Responsibilities:

  • Develop customer success plans for onboarding, satisfaction, retention, and growth
  • Manage strategic enterprise relationships and complex integrations
  • Advocate for customers and influence internal solution delivery
  • Analyze performance data and prepare stakeholder reports
  • Identify cross-selling, upselling, and potential churn factors

Requirements:

  • Experience advocating for customers at executive level
  • Proven cross-selling and upselling success
  • Previous SaaS technology industry experience
  • Strong analytical, communication, and relationship-building skills
  • College degree or equivalent professional experience

Apply your SaaS expertise, customer advocacy, and data analysis to grow strategic enterprise relationships remotely across Canada.