Real Estate Operations Advisor

A career as a Real Estate Operations Advisor within the Real Estate Business Strategy (SAI) team at National Bank means acting as a specialist in the execution, coordination, and monitoring of activities related to the operation of the Bank’s real estate portfolio. You ensure performance, compliance, and optimization of operations carried out by our strategic partner. Your skills in analysis, monitoring, and control of operational activities, your experience in property management, and your knowledge of building management and mechanics allow you to have a positive impact on National Bank employees in their physical work environment, as well as on our clients during their branch visits. Your roleSupport the Director in defining and monitoring operational objectivesContribute to the follow-up of the business relationship with the strategic partner responsible for managing the real estate portfolioEnsure the tracking of key performance indicators (work orders, complaints, escalations), identify issues, and participate in the continuous improvement of service qualityApprove intervention requests, and monitor deliverables and actions carried out by the strategic partnerParticipate in the development and monitoring of operational projects, including budgets and timelinesProvide support in handling complaints, managing crisis units during major events, disasters, or operational escalationsCollaborate with internal teams, analyze regulatory issues, and ensure smooth communication among stakeholders in operational activitiesYour teamWithin the Real Estate Business Strategy sector, you are part of a team of three colleagues and report to the Director of Operations. Our team stands out for its dynamism, its expertise in property management, and its ability to monitor and control operational activities across a real estate portfolio spread across several hundred sites throughout all regions of Canada. This team is not afraid to take on a variety of daily challenges and ensures that buildings meet the highest standards, providing a high-quality physical work environment for all National Bank employees.We promote a variety of continuous learning methods to support your development, including learning through action, access to training content, and collaboration with colleagues from diverse backgrounds and areas of expertise. PrerequisitesCollege or University education in building mechanics, management, engineering, real estate or a related fieldSignificant experience of 3 to 5 years in managing operations of a real estate portfolio (branches and corporate buildings), experience in the banking sector is an assetExcellent analytical and synthesis skillsCollaborative leadership and developed political acumenAbility to manage multiple files simultaneously and prioritize themMastery of performance monitoring and contract management tools Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?    Come live your ambitions with us