Equipment Service Technician

3 days ago

Quebec, Canada STERIS Full time

As a Life Sciences Equipment Service Technicianat STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment. This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following provinces: Quebec, Montreal (Longueuil preferred)What you will do as an Equipment Service TechnicianDrive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues and problems expediently. Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.The Experience, Skills and Abilities NeededRequired:Secondary School Diploma, Graduation Certificate, or CAEC with 1 year of relevant experienceAbility to work flexible hours, sometimes outside "normal business hours" Must live within 50 miles of center of territoryMust be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds * Must be bilingual (English and French)Preferred:Associate's or Bachelor's degree in electronics, mechanical or similar discipline with 1 year of relevant experienceGeneral knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)Other:Excellent interpersonal and Customer communication skillsStrong technical and troubleshooting skills What STERIS OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.Here is just a brief overview of what we offer:Base Salary + Incentive Compensation ProgramCompany Provided Vehicle + Cell Phone + LaptopExcellent Healthcare, Dental, and Vision Benefits3 weeks paid vacation per year + company holidays based on ProvinceRRSP matching programParental LeaveOpportunities for advancement in a stable long-term careerHands-on Training ProgramAdditional Add-On Benefits/Discounts

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