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Manager of Quality Assurance
2 weeks ago
At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping them build meaningful connections and live their best lives.
Job Opportunity
Manager of Quality Assurance
One Full-Time Contract to May 2027 (with the possibility of extension or becoming permanent)
- Location: Aurora, Ontario L4G3S9
- must be within a commutable daily distance from the office and/or service area
- Status: Contract, Full-Time
- Starting Hourly Rate: $45.48 / Hour
- Office Hours: Monday - Friday - 8:30 am - 4:30 pm, 35 Hours per week
- Office Expectations; Work in the office to provide team coverage, minimum once per week in addition to in-office meetings, trainings
- Posting Closes: Friday, October 31 at 4:00 pm EST
Job Description
The Quality Assurance Manager at Your Support Services Network is responsible for ensuring high standards of service delivery through the auditing of program standards, identifying areas for quality improvement, and supporting continuous professional development around quality assurance. This position will also monitor program compliance, investigate and track incidents and breaches, and ensure client rights are protected in accordance with current legislation.
Position Requirements
- Bachelor's degree in social work, Psychology, Public Health, Health Administration, or a related field (Master's degree an asset).
- Experience;
- Minimum 3–5 years of experience in quality improvement, and program evaluation within a social services and/or healthcare setting
- Knowledge of privacy legislation in Ontario (e.g., PHIPA, PIPEDA)
- Experience with audit tools, performance metrics, and quality improvement methodologies
- Strong understanding of 988 services, crisis intervention, developmental services /mental health and addictions, access services and case management programs, including client documentation, and ethical standards in social services sector
- Knowledgeable about accreditation practices
- Excellent interpersonal, communication, and analytical skills
- Ability to manage sensitive information with discretion and maintain confidentiality.
- Proficient with Microsoft Office Suite and electronic record-keeping systems.
- Ability to manage multiple or completing priorities and meet deadlines
- Project management experience is an asset
- Experience and implementation with accreditation standards
- Proven ability to exercise superior judgement
- Demonstrated change management skills and ability to adapt to the ever-changing nature of the Social Services sector
- An understanding of cultural diversity is considered an asset
Second language is considered an asset
The successful applicant will be required to provide a police clearance that meets agency standards
- A valid G Drivers License, access to a reliable vehicle and adequate insurance coverage for business responsibilities, OR access to reliable transportation.
YSSN offers more than just a competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team's growth and well-being.
Join one of Canada's top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.
Our Vision: A Meaningful Life for All – Relationships, Community, Well-Being
Our Mission: Communicate. Connect. Collaborate.
YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.
Successful candidates will be required to submit proof of a primary series of a COVID-19 vaccine authorized by the World Health Organization directly to the Human Resources department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement directly to Human Resources.
We thank all candidates for their interest. Only those selected for an interview will be contacted.
To learn more about YSSN view our website; Work with Us - Your Support Services Network
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