Assistant Store Manager

"Creative Cakes" in Vancouver, BC, refers to several local bakers specializing in unique, custom-designed cakes for all occasions (birthdays, weddings, showers, etc.), with key players like the brand behind focusing on personalized artistry, catering to specific themes (even Taylor Swift-inspired), and offering options like 3D designs, but they usually aren't gluten/nut-free kitchens; other prominent local names for creative cakes include Daan Go, Cakes n Sweets, and various independent bakers found on platforms like Instagram and Facebook.

Job Summary

We are seeking a dynamic and experienced Assistant Store Manager to join our retail team. The ideal candidate will play a key role in supporting store operations, driving sales, and ensuring excellent customer service. This position offers an opportunity to develop leadership skills within a fast-paced retail environment, contributing to the overall success and growth of the store. The Assistant Store Manager will assist in managing daily store activities, supervising staff, and implementing merchandising strategies to meet business objectives.

Duties

• Assist in overseeing daily store operations, ensuring smooth and efficient workflow
• Support recruiting efforts by interviewing and onboarding new team members
• Manage payroll processing and maintain accurate records of employee hours and schedules
• Lead merchandising initiatives to optimize product placement and presentation
• Operate POS systems for sales transactions, returns, and exchanges with accuracy
• Handle purchasing decisions to maintain inventory levels aligned with sales trends
• Supervise staff performance, providing coaching, training, and development opportunities
• Oversee cashiering duties, ensuring excellent customer service and adherence to cash handling procedures
• Implement pricing strategies and promotional campaigns to maximize sales
• Manage store budgets, monitor expenses, and ensure financial targets are met
• Conduct marketing activities to attract new customers and retain existing clients
• Maintain organized records of sales, inventory, bookkeeping, and administrative tasks
• Ensure compliance with company policies, safety standards, and operational procedures

Requirements

• Proven experience in retail management or supervisory roles with strong leadership skills
• Excellent communication skills, including phone etiquette and interpersonal abilities
• Bilingual or multilingual proficiency is preferred to serve diverse customer bases effectively
• Strong organizational skills with the ability to manage time efficiently in a fast-paced environment
• Proficiency in POS systems, cash handling, bookkeeping, and basic math skills
• Experience with merchandising, pricing strategies, and sales management techniques
• Knowledge of recruiting, training & development, team management, and performance evaluation
• Ability to handle administrative responsibilities such as payroll processing and budgeting
• Demonstrated ability to negotiate effectively with vendors and customers
• Customer service-oriented mindset with a focus on delivering exceptional shopping experiences
• Familiarity with marketing strategies relevant to retail settings

This role is ideal for motivated individuals seeking growth opportunities within retail management. Candidates should possess strong organizational skills, leadership qualities, and a passion for delivering outstanding customer service.

Job Types: Full-time, Part-time, Permanent

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Employee stock purchase plan
• Mileage reimbursement
• Paid time off
• Stock options

Work Location: Hybrid remote in North Vancouver, BC