Audio Visual Technician

About Sapphire

Sapphire is a leading full-service audio-visual (AV) integration company serving Western Canada. We design, supply, and deliver custom AV solutions — from immersive sound systems and LED walls to integrated video and control systems for performing arts venues, houses of worship, hospitality spaces, corporate boardrooms, and more.

Sapphire is looking for individuals who share our core values:

• Skilled: We're not just good; we're experts. Everyone here brings their A-game to make sure our work at Sapphire is top-shelf.
• Trustworthy: We do what we say we will do. We value honesty over profits and strive to maintain trust with our team and clients.
• Responsive: We make quick decisions and stay engaged with our clients and teammates, keeping things moving forward.
• Passionate: We're not just here to do the job; we're here to crush it with enthusiasm and commitment, making every task our best.
• All In: Whether it's staying late to finish the job, getting the quote out in time, or grabbing the plunger, our team will do whatever it takes.
• Fun: We're like family, and family means fun. Whether we're on the job or in the office, we're all about enjoying the ride together at Sapphire.

Our team is the driving force behind our success. We care about our people and we're committed to setting you up for success.

Position Summary

We are looking for a motivated and eager-to-learn Technician to join our growing audiovisual (AV) team. This is an entry-level role ideal for individuals with less than two years of experience who are interested in building a career in AV technology. Under the guidance of senior technicians, you will assist in installing, setting up, and maintaining AV systems in various environments, including corporate spaces, conference rooms, and entertainment venues. This role follows AVIXA and NSCA best practices and is an excellent opportunity to develop hands-on technical skills.

Key Responsibilities

Assisting Lead Technicians

• Support senior technicians in the setup, installation, and maintenance of AV systems.
• Follow instructions to ensure smooth project execution and meet quality standards.

Basic Installations

• Assist with mounting and installing projectors, screens, speakers, and video displays.
• Learn to handle and integrate AV equipment under supervision.

Wiring and Cabling

• Help with the preparation and routing of cables (HDMI, power, network) according to schematics and safety guidelines.
• Maintain organization and labeling of cables to ensure efficient system maintenance.

Equipment Setup

• Assist in connecting and testing AV components like microphones, speakers, and video conferencing systems.
• Learn how to configure basic AV settings and troubleshoot minor connectivity issues.

Site Preparation & Housekeeping

• Ensure installation sites are prepared, including mounting brackets and adjusting furniture.
• Keep workspaces and company vehicles organized and clean.

Basic Troubleshooting

• Identify and assist in resolving simple AV issues under the supervision of senior technicians.
• Document and report any technical issues to the lead technician for further troubleshooting.

Qualifications and Skills

• 0-2 years of experience in AV installation or related technical fields.
• Familiarity with basic AV components and wiring is a plus but not required.
• Willingness to learn and develop technical skills.
• Strong attention to detail and ability to follow instructions.
• Ability to work collaboratively in a team environment.
• Basic understanding of hand and power tools used in AV installation.
• Ability to lift up to 50 lbs and work on ladders as needed.

Other Requirements

• Valid Class 5 driver's license
• Ability to lift up to 50 pounds, work on ladders, and perform tasks at height or in crawl spaces.
• Willingness to travel to client sites as required.
• Upon Acceptance (costs reimbursed by Sapphire):
• ○ Three (3) year Driver's Abstract
• ○ Name-Based Criminal Record Check
• ○ Smartphone with cellular data that can be used for occasional business purposes
• ○ 6-8" CSA-approved Green Triangle safety boots

What We Offer

• Comprehensive health benefits and paid sick leave.
• RRSP matching.
• Company-provided tools and resources.
• Referral bonus program.
• Service milestone bonuses.
• Social and team-building activities.
• Paid office closure during Christmas holidays.
• Professional development opportunities, including support for certifications.

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Store discount

Work Location: In person