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Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward—we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
About The Role & Team
As a Project Manager within the Customer Product Delivery organization, you will drive a variety of customer implementation projects that meet the needs of our global airline and air traffic management customers. This position offers an opportunity to work in a fast-paced, multicultural environment with colleagues and customers located worldwide.
Success in this role means you pay attention to detail, are time-sensitive, possess strong influencing skills, and enjoy working with others from diverse backgrounds.
What You Will Do
Managing projects
- Manage each project throughout its life cycle - from inception through closure - ensuring alignment with customer expectations, company standards, and contractual commitments.
- Manage change, mitigate risks, and deliver results to stakeholders and customers alike. Attention to detail, effective time management, and influencing people skills are key ingredients to be successful in managing projects.
- Work effectively with team members that may be local or distributed across different time zones.
- Regularly track project activities against planned schedules and take corrective action on any deviations.
- Communicate frequently with team members, management, stakeholders, and customers, ensuring continuous alignment and transparency on project progress.
Working with customers
- proactively engage with customers and their teams to ensure that each project goal and objective is achieved to their satisfaction and maintain strong relationships based on trust, responsiveness, and delivery excellence.
- Apply high standards of accuracy and clarity when documenting project activities. This includes communication plans, resource and project plans, progress and status reports, change requests, risk and issue logs, variance reports, Steering Committee reports, and lessons learned.
- Ensure compliance with all project governance and reporting practices defined within the organization.
Qualifications
WHO YOU ARE
- Bachelor's degree or equivalent professional qualification.
- Formal project management training and certification (PMP or Prince2 preferred but not mandatory).
- Proven track record of successfully managing multiple projects and programs of varying size, complexity, and budgets within a commercial environment.
- Experience in customer-facing delivery roles, ideally within the aviation, IT solutions, or telecommunications industries.
- Experience presenting to and collaborating with executives and senior management.
- Experience working in a global, matrixed organization is a strong plus.
- Fluency in English (spoken and written) is required.
- Spanish proficiency is highly desirable, given the collaboration with teams and customers across Spain and Latin America.
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week:
Work from home up to 2 days/week (depending on your team's needs)
Flex Day:
Make your workday suit your life and plans.
Flex-Location:
Take up to 30 days a year to work from any location in the world.
Employee Wellbeing:
We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development:
Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits:
Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
