Order Processing Coordinator

Sales

Stoney Creek, ON

ID:

Full-Time/Regular

Job Title:
Online Sales Coordinator

Department:
Canada

Reports To:
Senior Sales Team Coordinator

Status:
Hourly, Full-Time

Compensation:
$ per hour plus commission opportunities and benefits.

Job Summary
Responsible for managing Web Order requests, e-mails sent to CAsales@ (requests from the website) while assuring customers receive timely responses and the highest level of service.

Essential Duties And Responsibilities

• Manage customer inquiries sent to Radwell via the internet or through other electronic means generally not initiated by telephone inquiry
• Manage sales opportunities for sales leads originating from the internet for the brokered/distribution sales division (new products) and remanufactured/used products division; perform all sales tasks to turn the opportunity into a billable sale
• Respond to customer inquiries to Radwell by phone, email or through other means
• Assure all requests are responded to
• Assign web request and GPS (Global Part Sourcing) inquiries
• Source products for manufacturers not currently supplied by Radwell (new products)
• Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
• Check inventory (i.e. "PLC Center" inventory) and fulfill order out of inventory if possible
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Process CA Web Orders.
• Correspond with customers if clarification, approval, or notification is required for a Web Order.
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
• Interact with all departments within Radwell to effectively meet customer commitments
• Perform product and price maintenance in "pricetool" and other business systems; Build new part numbers as needed; maintain product sourcing database
• Assist in business system database cleanup and ongoing maintenance

May be modified from time to time. Other duties, tasks and work may be assigned

METRICS

• of Requests received
  
• of Requests answered
  
• of Requests quoted/closed
  
• Volume and profit generated by Web Orders & online requests

PHYSICAL DEMANDS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

BONUS/COMMISSION PLAN
Not applicable

Employee Evaluation Summary

• Introductory -- Will be written at approximately 90 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
• Quarterly reviews – Employee will be given a brief written quarterly review primarily focused on qualitative performance and measurement of activity
• Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.

WORK SCHEDULE
This is a full time position with hours from 8:00 am to 5:00 pm Monday through Friday. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.

WORK ENVIRONMENT
The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear "Radwear" (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.

EMPLOYER'S RIGHTS
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Accommodations for accessibility are available upon request.

We use an applicant tracking system that includes AI-enabled features to support parts of the recruitment process, such as application organization or screening. All hiring decisions are made by our recruitment team.

This posting is for an existing vacancy

Qualifications
Required Skills

• Friendly, outgoing personality
• Professional attitude
• Ability to handle high-volume, fast-paced environment
• Ability to multi-task
• Computer experience
• Ability to work well with other employees
• Strong communication skills
• Strong computer skills

Knowledge & Skills Required

• Strong Computer proficiency
• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills
• Ability to sell

Required Experience
EDUCATION & EXPERIENCE

• High school diploma or equivalent, advanced degree is strongly preferred
• Basic computer knowledge/experience