Manager, Desktop Employee Experience Technology Engineering

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Manger, Desktop Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions.

This role blends technical expertise with people leadership, ensuring alignment with Sun Life's global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

About the role:

The Manger, Desktop Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions. This role blends technical expertise with people leadership, ensuring alignment with Sun Life's global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

What your will do:

• Team Leadership & Development
  • Lead, coach, and develop a team of M365 Productivity Engineers, fostering a culture of innovation, accountability, and continuous learning.
  • Provide technical and professional mentorship, ensuring team members grow in both capability and confidence.
  • Conduct regular performance reviews and support career development planning.
  • Managing relationships with staff augmentation vendors.
• Strategic Oversight
  • Align team objectives with enterprise technology strategies and business goals.
  • Drive digital transformation initiatives within the desktop and collaboration space
  • Oversee the design and delivery of scalable, secure, and cost-effective end-user computing solutions.
  • Ensure engineering artifacts, service improvements, and feature enhancements meet quality and compliance standards.
• Project & Program Management
  • Manage and prioritize engineering initiatives, ensuring timely execution and alignment with business needs.
  • Partner with cross-functional teams on key projects, including:
    • Windows 11, SharePoint, Viva, AWS, Office 365, Azure
    • LDAPS, ADFS, Entra ID P2, Conditional Access Policies, Microsoft InTune and BitLocker.
• Operational Excellence
  • Drive continuous improvement through incident and problem analysis, capacity planning, and service optimization.
  • Ensure smooth operational transitions through effective documentation and knowledge sharing.
  • Maintain compliance with architecture, security, and service design standards.
  • Defining and tracking key performance indicators (KPIs) for employee experience.
  • Using analytics to measure and improve desktop and collaboration teams effectiveness in projects and problem resolution.
• Stakeholder Engagement
  • Collaborate with internal IT teams (networking, servers, storage, security, service desk) to deliver integrated solutions.
  • Act as a key liaison between engineering and business stakeholders, translating technical capabilities into business value.

What you need to succeed:
 

• University degree or college diploma in a related discipline, or equivalent experience
• 10+ years of experience in IT and extensive experience in different technology
• 3 years in a leadership experience managing a team of 8+ resources
• Experience with networking, servers, storage, and virtualization concepts
• Deep understanding of Microsoft 365 technologies and Security concepts, including:
  • Desktop technology - Windows 10/11 and MacOS
  • Azure AD / Entra ID (including MFA, P2 features, Conditional Access)
  • On-premises AD and Identity Management
  • Amazon Workspaces and VMware VDI
  • InTune and Office 365 administration
  • LDAP/LDAPS and ADFS
  • Group Policies and BitLocker
• Familiarity with endpoint security tools such as Anti-virus, and Proxy services.
• IT Security Knowledge
• Experience with Audits (ISO, OFSI, CDCP, etc.)

Preferred skills:

• Proven leadership experience in managing technical teams within enterprise IT environments
• Solid written and verbal communication skills as well as strong interpersonal skills
• Strong troubleshooting and research skills used to match technology solutions to business needs including estimation, project sizing and project management
• Strong project management and strategic planning capabilities
• Broad multi-platform and multi-industry experience

What's in it for you:

• We're honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life's policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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