Senior Business Analyst

The Senior Business Analyst works with business leaders within the Office of the Registrar (OTR) to identify their business needs and transforms them into business processes and/or information technology system requirements. The incumbent performs the initial assessment of new business process and/or system requirements, determines feasibility, significance, and scope. As an advocate of business interests, the incumbent works to identify business and technology gaps, documents and manages requirements and models business solutions. Where technical solutions are needed, the incumbent conveys the business requirements in technical terms, architects' solutions, and leads the change initiative within and beyond the OTR (i.e., Information Technology, Faculties, etc.).

What You'll Be Doing

• Developing, analyzing, and implementing functional operations related to enrollment, curriculum management, program management, credit transfer and other areas of PeopleSoft. 
• Researching emerging information technologies and evaluates the feasibility of specific process-enabling technologies and how they can be leveraged to support enrolment trends and leading-edge business practices.
• Conducting complex business systems analysis and system design.
• Assessing, analyzing, and documenting requirements of new or existing processes/systems which integrate with other information systems.
• Designing, developing and proactively recommending new or enhanced business processes in support of existing information systems and technology.
• Designing and architecting new system solutions, implementing, configuring and testing feasible solutions.
• Working with the IT development team, creates high level plan for User Acceptance Testing (UAT) and pre-production trials, to ensure  high level requirements have been met
• Working with IT and the Office of the Registrar community to assess impact to current business operations and to create plans for transition to new systems
• Providing business data intelligence through the creation of reports and data analysis of the SIS database.
• Designs and develops customized reports using a variety of tools (i.e., SQL, TOAD software, PeopleSoft Report Writer, Tableau, Salesforce Reports, etc.).
• Training and development of end-users.
• Performing other related duties as assigned.

About You

You have a knack for thinking critically about how processes flow and how to build systems. 

You enjoy balancing many different tasks, staying organized and like to develop processes or systems to keep things running smoothly. 

You have a highly collaborative spirit and strong interpersonal skills with the ability to work with others to support establishing and achieving collective goals.

The successful candidate will also meet the following requirements:

• 3-year diploma/degree in Computer Science, Information Technology, Business Analysis, or a related field.
• Minimum of 8 years extensive experience in architecting, solutioning, developing, and operating business infrastructure and services. (Equivalencies will be considered)
• Minimum of 2 years PeopleSoft Campus 9.2 experience or comparable Student Information System (i.e. Ellucian/Banner/Colleague) experience that includes administration, configuration, setup and support.
• Minimum of 2 years Salesforce or comparable CRM solution (i.e. Microsoft Dynamics) experience that includes administration, configuration, setup and integration to 3rd party solutions. 
• Demonstrated project leadership skills with an ability to effectively delegate tasks and provide constructive feedback.
• Experience mapping processes and performing present state, future state and gap analysis used for business performance improvement.
• Sound prior experience with process design, system analysis and development, testing and implementation.
• Technical leadership including complex coding (i.e., SQL) and debugging of source code.
• Workshop development, facilitation, and training.
• Conducting cost benefit analysis and business case and project charter development.
• Creating proposals, requirements gathering/documentation and providing status reports for management.
• Managing and negotiating deadlines.
• Experience leading large complex technical projects.
• Exceptional teamwork, leadership, client service orientation and communication (including presentation) skills.

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in people's lives. Our strategic plan, Sheridan 2027: Forging the Future ), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we're making meaningful strides towards developing an equitable and inclusive community.

• For more information, visit: Why Work at Sheridan

Other Details

Faculty/Department: Office of the Registrar

Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus) 

Work Categorization: Hybrid Position | On-site at least 3 days/week

Reference #: J

Employee Group: Support Staff

Payband: K

Hourly Range: $ $54.48

Hours/Week: 8:30am – 4:30pm 

Hours: 35

Application Deadline: January 23, 2026

Application Details: This position has been reposted to welcome additional candidates. Existing applicants are not required to re-apply.

First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.  

Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement.Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of

Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation.   

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.