Team Lead, Field Services

Job Description
Reporting to the Director, Facilities and TFO, the Team Lead, Field Services will be a collaborative member of the Operations solutions that satisfy business and operations requirements through the implementation of leading best practices in an assigned geographic region.

This role requires an on-site presence.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).
Responsibilities

• Prioritizing and assigning work intake and escalations
• Working closely with the business on requirements and deadlines
• Working with the PMO and RMO on project requirements
• Resolution Management
• Change Management
• Coaching your team toward their development goals
• Daily Management
• Execution of defined and specific customer service requests and customer project tasks
• Execution of field site preventative maintenance
• Provide timely service reporting
• Execution of lifecycle activities for end user devices, endpoint network switching and Microsoft server hardware
• Collaborating with Facilities on Site Hardware Lifecycle and Standards
• Growing the JDI IT brand with superior customer service
• Building relationships with our customers and vendors
• Managing regions field support partnerships

Qualifications

• Education Required: University degree or College diploma
• Valid Drivers Permit
• Analytical Problem Solver
• Expert knowledge of Desktop applications: Windows 10, Windows 11, Teams, Office 365, Microsoft Edge, Google Chrome, SCCM remote control, Juniper Remote access, Apple OS
• Expert knowledge of end user computing technologies: Desktops, Laptops, mobile devices/tablets (both Android and Apple)
• Knowledge of Video conferencing technologies
• Knowledge of server hardware, Microsoft Sever Operating Systems and Cisco edge devices

About Us
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team
The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.

With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter.  JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and "getting it done"

We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar