Sr. Manager, Quality Assurance

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

As a Sr Manager, Quality Assurance, you'll join CIBC's Digital Technology - Quality Assurance department and be responsible for leading a team of QA professionals in delivering high-quality digital solutions. You will oversee the development and execution of comprehensive testing strategies, ensure compliance with industry standards, and drive continuous improvement across QA processes. Collaborating closely with cross-functional teams, you will champion best practices, mentor staff, and contribute to the successful delivery of innovative digital products that enhance the client experience and support CIBC's strategic objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Drive QA to QE Transformation - The role is responsible for leading the transformation from Quality Assurance (QA) to Quality Engineering (QE) by assessing current processes, developing a strategic roadmap, and promoting automation and shift-left practices. This includes enhancing test coverage, upskilling team members, and fostering collaboration across development and operations. The position drives adoption of modern testing tools, implements key quality metrics, and ensures continuous improvement while maintaining regulatory and security compliance, ultimately embedding quality throughout the software development lifecycle.
• Leadership – Lead and coach a high performing team of individuals. Direct, motivate, and develop your team, and professional growth. Share knowledge and collaborate to come up with effective solutions to problems to support resources with their deliverables. Establish a team that leverages Gen AI & Agentic AI - Lead the establishment of a high-performing team focused on leveraging Generative AI and Agentic AI technologies to enhance software testing processes. This role involves recruiting and developing talent, selecting appropriate AI tools, and designing innovative testing strategies that utilize advanced automation and intelligent agents. The objective is to drive efficiency, accuracy, and continuous improvement in testing practices by integrating cutting-edge AI capabilities into the quality engineering function.
• Delivery – Employ a results-oriented approach to ensure successful delivery; proactively manage risk and find solutions. Monitor milestones, and ensure they're completed according to timelines and budgets
• Strategic Development & Execution – Define and manage resource requirements and allocations, monitor and improve quality, and ensure 'best practice' testing techniques. Make recommendations on the ongoing viability of a plan-based functionality, budget, and timelines.
• Relationship Management – Work closely with technology and business partners to test production fixes.  Work closely with the Production Support team to ensure team is working on business priorities

Who You Are

• You can demonstrate experience of at least 2-3 years leadership experience within Quality Assurance of mobile apps- both Android and IOS. Development background is must. Experience leading onshore and offshore testing teams. Knowledge of Quality Assurance (Functional & Automation), and test tools such as HP ALM, UFT, SOA, Parasoft, JIRA, Selenium, and ConformIQ. It is an asset if you have Generative AI and Agentic AI technologies experience.
• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work to deliver your best.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Banking Platforms, Communication, Decision Making, Group Problem Solving, People Management, Process Improvements, Quality Assurance (QA), Quality Monitoring

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