Part-time Retail Sales Associate

Action Health Care Inc.

Action Health Care Inc., established in April 2002, is a family-owned medical supply company dedicated to enhancing quality of life and reducing daily challenges for our clients. With locations in St. Marys and Stratford, we pride ourselves on delivering service that is compassionate, efficient, competitive, and timely. Our team is built on professionalism, kindness, and a commitment to exceptional care.

We are currently seeking a part-time team member, with the possibility of transitioning to a full-time role in the future, to join our growing company. This position will be based at our Stratford location.

About the Role

This position involves both customer service and sales support, as well as mobility product sales. It requires a balance of hands-on technical skill, client interaction, and administrative competency. The successful candidate will support walk-in customers, medical professionals, and our internal team while assisting with mobility product sales throughout Perth, Huron, and Oxford Counties.

Experience in home health care and mobility products, including manual and power wheelchairs, rollator walkers, cushions, and seating and positioning components, is strongly preferred. Proficiency in Spire Systems is considered a strong asset.

Work Environment

• Relaxed and friendly atmosphere
• Casual work attire
• On-the-job training
• Growth opportunities
• Safe and supportive workplace

Key Responsibilities

Customer Service & Retail Support

• Greet walk-in customers and assist with selecting products or rentals
• Answer telephone inquiries and process orders
• Provide product knowledge and advice on home health equipment
• Prepare invoices, sales agreements, and rental documentation
• Assist with displaying and organizing merchandise
• Complete brace and compression fittings as required
• Follow tasks and direction provided by the Office Manager

Mobility Sales & Clinical Support

• Manage mobility equipment sales within Perth, Huron, and Oxford Counties
• Work with hospitals, long-term care homes, and community clients
• Collaborate with Occupational Therapists and Physiotherapists
• Complete quotations and orders for mobility products, including researching components and calculating pricing
• Prepare work orders and setup instructions for wheelchair assembly
• Coordinate with the Technician on equipment adjustments, repairs, and installations
• Ensure timely ordering, receipt, and delivery of mobility products
• Handle billing through government programs (such as ADP) and directly to clients

Qualifications

• Experience with home health care and mobility equipment (wheelchairs, walkers, seating systems, etc.)
• Understanding of wheelchair components, cushions, and seating and positioning products
• OTA/PTA qualification is an asset
• Knowledge of the Assistive Devices Program (ADP) is beneficial
• Strong communication, listening, and problem-solving skills
• Ability to work with your hands and learn technical equipment setup
• Computer proficiency; Spire Systems experience is a strong asset
• Organized, self-motivated, and able to manage administrative tasks
• Valid driver's license with a clean driving record
• Patience, empathy, and a client-centered mindset

Compensation & Benefits

• Competitive wage based on experience
• Benefits and pension plan (eligibility may vary depending on hours)
• Part-time position with the opportunity to grow into a full-time role

How to Apply

If you believe you are a strong fit for this position, please submit your resume on Indeed, email your resume or drop it off at our St. Marys location.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 16 – 25 per week

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Application question(s):

• Are you an OTA/PTA (Occupational Therapist Assistant / Physiotherapist Assistant)?
• Are you familiar with mobility equipment (such as wheelchairs, rollators, cushions, seating and positioning products)?

Experience:

• Retail sales: 1 year (preferred)

Work Location: In person