HIFIS Community Administrator

Req ID:
1666

Business Unit:
Housing Planning and Protective Services

Division:
Regional Housing

Regular/ Auxiliary:
Regular; term up to March 31, 2028

Pay Grade:
CAN/05/02/J16

Rate of Pay:
$ $48.72 per hour

Hours of Work:
70 hours bi-weekly

Posting Date: December 18, 2025
Closing Date: January 15, 2026
Summary
The HIFIS (Homeless Individuals and Families Information System) Community Administrator is responsible for working with local, provincial and federal partners and service providers to expand and support the use of HIFIS in the region. Reporting to the Manager, Housing Planning and Policy, this position works with the Community Planner and is responsible for developing and co-leading a HIFIS operational plan with key partners, providing HIFIS support to homeless system service providers, developing and maintaining local HIFIS system and policy configuration needs, ongoing quality assurance of local HIFIS data and determining, supporting and implementing local training and reporting needs.

Key Duties & Responsibilities

• Liaises with key partners in a collaborative approach to achieve program objectives.
• Expand the configuration and use of HIFIS across the local homelessness serving sector through developing and implementing a work plan.
• Develop and sustain working relationships with key service providers that are using or are interested in using HIFIS.
• Ensure quality data is collected to be used locally and provincially to support operational and strategic needs to reduce and prevent homelessness.
• Develop and generate custom reports on local data.
• Support the development and maintenance of a local data dashboard.evelops and executes queries to extract specific information from databases.
• Applies statistical methods and analyzes complex data sets to creates visualizations (charts, graphs, dashboards) to communicate complex, data-related insights effectively
• Identifies trends, patterns, and anomalies within the data through statistical analysis.
• Works with key partners and service providers to determine data and information needs, generate regular and ad hoc reports, present and highlight key performance indicators, trends and ongoing operational needs of local HIFIS users.
• Develops reports to communicate findings effectively to both technical and non-technical partners.
• Collaborates and works with key partners and local service providers to help them develop work plans around their implementation and ongoing operation of HIFIS.
• Works closely with local service providers to understand their business, data entry and reporting requirements and objectives.
• Facilitates and leads local HIFIS site manager meetings.
• Participates on federal, provincial and/or local committees and working groups as required.
• Identifies, recommends and implements best practices and explores innovative approaches to improve data collection, quality improvement, process improvement and analytical processes.
• Ensures data quality and integrity by contributing and/or adhering to Provincial and local data governance policies.
• Works with key partners to develop, implement and maintain appropriate processes related to the administration and protection of HIFIS data.
• Works with key partners to identify local HIFIS users, identify and apply user rights, and configure HIFIS locally.
• Works with key partners to establish regular and ongoing HIFIS testing.
• Works with key partners to provide expertise for localized ongoing training and support HIFIS users as appropriate.
• Helps facilitate HIFIS software integration into the day-to-day operations of the service provider.
• Trains and/or mentors other team members, and peers as appropriate
• Stays current with emerging industry trends related to HIFIS, data visualization and analytical tools.
• Follows all CRD policies, procedures and standards.
• Performs other related duties as required.

Additional Information

• None

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills are required.
• Ability to maintain good working relationships with professionalism and tact.
• Uses an effective interpersonal style to build, inspire, and sustain cohesive teams by focusing the team on its mission and importance of the role to program success.
• Proficiency and experience with word processing (MS Word), spreadsheets (MS Excel) and presentation (MS PowerPoint) software.
• Demonstrated experience in data analysis and interpretation.
• Proficiency in data manipulation and analysis tools (e.g., SQL, Python, R).
• Working knowledge of Crystal Reports.
• Experience with the creation, maintenance and application of Role-based Security.
• Familiar with data visualization software tools such Tableau, Power BI, or other visualization platforms.
• Ability to develop data dashboards through applying statistical methods and analyzing complex data sets.
• Demonstrated ability to work and communicate effectively with technical and non-technical staff and stakeholders.
• Strong assessment, organizational and problem-solving skills, including attention to detail, ability to research, analyze, interpret and summarize issues.

Qualifications

• Degree in a related discipline
• A minimum of 5 years' directly related experience
• An equivalent combination of education and experience

Certifications

• None

APPLICATIONS
To apply for this exciting opportunity, please click "Apply now" to submit your resume and covering letter online.

We welcome all qualified applicants to apply and may consider a combination of experience, education and/or training where possible. We value the diversity of the people we hire and serve. In our commitment to bring differing perspectives to our workplace, and to deliver the best possible service to our customers, we encourage and welcome applications from all people with diverse backgrounds, abilities, and lived experiences. Please let us know if you require an accommodation during the application and selection process. Your confidential request can be sent to

The Capital Regional District wishes to thank you for your interest and advises that only those candidates under active consideration will be contacted.