Claims Administrator

Accomsure is the first Canadian full service Additional Living Expenses (ALE) Specialist. Accomsure manages the short term and long-term ALE requirements for policyholders allowing the policyholder the ability to focus on their basic needs while freeing up adjusters and Insurance Companies to focus on the claim.

We provide assurance and peace of mind for policyholders and adjusters during catastrophic events (i.e. Fire, Water, Flood damage), getting them back to normality as soon as possible.

Job Description: Claims Administrator

In this role, you'll take charge of email and inbox management, ensuring timely communication and escalation of critical issues. You'll also provide exceptional customer service through courtesy calls and follow-ups, focusing on client satisfaction and feedback.

Additionally, you'll handle financial tasks, including supplier folio reconciliation and support, while contributing to vendor management by negotiating favorable terms and coordinating services to meet client needs. This position offers a dynamic opportunity to collaborate across teams and vendors, driving solutions to support insured clients effectively.

Hours for this role will be: 3pm - 10pm - Monday to Friday - with potential for occasional weekend work

Job Responsibilities:

Email/Inbox management:

• Responsible for the claims and accommodations email inbox. Adding emails into Accomserve, adding notes for Coordinators regarding emails, keeping management informed and aware of all new claims, issues, escalations, etc. needing to be addressed.
• Escalating emails needing immediate attention by the claims or search and placement coordinators.

Customer service:

• Supporting courtesy calls to insureds, following up with insureds after they have moved home with a focus on customer feedback survey completion.

Finance:

• Folio support, collection, and reconciliations from all suppliers, including Hotels, Property Management Companies, and all other suppliers engaged in each claim.

Vendor management:

• Supporting all immediate placement needs for insured's requiring hotels. Negotiating favorable rates/discounts, terms (24hr. cancellation notices, direct billing, etc), kitchenette/suite options, etc. while focusing on Preferred Suppliers for placement options first.
• Support the Claims Coordinators needs in working with our extended suppliers to solution the claim's requirements (i.e. organizing and arranging for cleaning services, rental furniture, moving, storage, etc.) as required.
• Administering the Vendor Manager key contacts and relations by sourcing names, positions, phone and emails for all our suppliers and sharing with the Vendor Manager. Support the Vendor Manager in setting up and arranging meetings and appointments as needed.

Education and Experience:

• A post-secondary degree or diploma in Arts, Science, English, or History is considered an asset but is not required.
• 1-3 years of experience in a service-based industry such as hospitality, real estate, or travel & tourism is highly valued.
• Proven experience in delivering exceptional customer service, including conflict resolution and client satisfaction.
• Experience with email and inbox management, CRM systems, and financial reconciliation tasks is an asset.
• Fluent English proficiency (written and verbal) is required; bilingual proficiency in French is an asset.

Core Competencies:

• A strong passion for providing exceptional customer experiences with a professional, service-oriented approach.
• Excellent written and verbal communication abilities, capable of interacting effectively with clients, suppliers, and internal teams.
• Exceptional prioritization skills to handle multiple tasks in a fast-paced, dynamic environment.
• Proven ability to work collaboratively across teams, building rapport with internal stakeholders and external vendors.
• Solution-driven mindset, able to navigate challenges and negotiate favorable terms for clients and the business.
• High level of accuracy in managing email communication, client notes, and financial reconciliation tasks.
• Resilient and flexible, capable of adjusting to evolving client needs and operational demands.
• Skilled in managing disputes and resolving conflicts professionally to achieve positive outcomes.
• Ability to negotiate favorable rates, terms, and conditions with suppliers while maintaining strong relationships.
• Comfortable managing data and maintaining accurate records within a CRM system or equivalent tool.

Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. The company reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed.

Job Type: Permanent

Benefits:

• Casual dress
• Company events
• Extended health care
• On-site parking
• Paid time off

Work Location: Remote