Heat Pump Service Coordinator

4 days ago

Stellarton, Nova Scotia, Canada Trinity Energy Group Full time

Heat Pump Service Coordinator

Company & Job Summary

Trinity Energy Group is a growing, customer-focused energy solutions company specializing in HVAC and heat pump services. We are committed to quality workmanship, reliable service, and an exceptional customer experience.

We are currently seeking a Heat Pump Service Coordinator to support our service department. This is a newly created role and a key position within our operations. The Service Coordinator acts as the central point of contact between customers, service technicians, suppliers, and internal teams to ensure smooth day-to-day service operations.

This role offers growth opportunities for the right candidate. We are looking for someone who wants to grow with the company and build a long-term career.

Requirements and Key Responsibilities

  • Schedule and dispatch technicians for HVAC and heat pump service calls
  • Create, update, and manage work orders and service schedules
  • Answer incoming phone calls and emails, provide service updates, and deliver excellent customer service
  • Prepare quotes, process service invoices, and assist with billing inquiries
  • Process warranty claims with manufacturers and suppliers
  • Order parts and materials and track inventory requirements
  • Perform accurate data entry, manage timecards, and maintain service records
  • Coordinate communication between technicians, management, and other departments
  • Identify scheduling conflicts or service issues and help resolve them efficiently

Skills & Qualifications

  • Strong verbal and written communication skills
  • Excellent organizational skills with strong attention to detail
  • Ability to multitask, prioritize, and remain calm in a fast-paced environment
  • Proficient with computers, scheduling software, and data entry systems
  • Customer-focused, proactive, and solution-oriented
  • Experience in HVAC, trades, construction, or service coordination is an asset but not required

What We Offer

  • Weekly pay
  • Comprehensive benefits package after 3 months (extended health, dental, and vision coverage)
  • RRSP matching program after 1 year
  • Employee store discount
  • On-site parking
  • Full-time, stable employment
  • Clear opportunities for career growth and advancement within a growing company
  • Supportive, team-oriented work environment

If you're a proactive problem-solver who enjoys staying organized and working with people, we encourage you to apply today. Join Trinity Energy Group and grow your career with us.

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 35 – 45 per week

Benefits:

  • Casual dress
  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care
  • Wellness program

Work Location: In person

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