Client Consultant

3 hours ago

Toronto, Ontario, Canada JPMorganChase Full time
Description

As a Senior Associate Client Consultant, you will be an integral part of the Canadian merchant services team which collaborates closely with SMB and Middle Market merchant coverage teams to lead product solutioning that meets our clients' payment needs. 

Job Responsibilities:

  • Be the Go-To Expert: Become a trusted advisor on Chase's product solutions for Small and Mid-Market Businesses, staying ahead of client needs and industry trends.
  • Solve Real Problems: Identify and recommend the best solutions for clients using both current and upcoming products. Present ideas clearly to audiences with different levels of technical knowledge.
  • Analyze and Explain: Dive deep into system configurations, break down complex concepts, and offer practical recommendations that make a difference.
  • Support Growth: Partner with Business Development and Relationship Management teams, providing technical expertise and product insights to help win new business and strengthen client relationships.
  • Showcase Innovation: Lead engaging presentations and product demos, highlighting Chase's cutting-edge technology, product suite, and integrated partner solutions.
  • Keep Us Prepared: Maintain and update internal and client facing product support tools in collaboration with our product, commercialization and marketing partners.
  • Drive Improvement: Capture the voice of the customer to inform product development, lead ongoing process enhancements, and support knowledge transfers with field teams.
  • Travel and Connect: Travel to meet clients and deliver solutions in person, with travel expected about 20% of the time.

Required qualifications, capabilities, and skills:

  • 5+ years' experience in systems consulting, integration, business analysis, or payments product knowledge (acquiring preferred).
  • Proven track record of working directly with clients and offering consultative solutions.
  • Solid understanding of the merchant payments industry and technical know-how to analyze and recommend effective solutions.
  • Team player who builds strong relationships with clients, colleagues, and partners.
  • Great communicator with strong presentation and whiteboarding skills and ability to customize RFP responses
  • Bilingual – English and French (an asset)
  • Proactive and self-motivated, always ready to take on new challenges.
  • Strong critical thinking skills to analyze situations and create effective solutions.
  • Eager to learn and committed to continuous growth.
  • Creative problem-solver who finds innovative ways to overcome obstacles.
  • Confident and professional, with executive presence in every client and team interaction.

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