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Student Support Officer
2 weeks ago
Fredericton, NB
Administrative
Experienced
Full-time
$ $28.96 / hour
Competition Number: #
Closing Date: January 9th, 2026 at 4:00 PM
OFFICE OF THE REGISTRAR
At the heart of the academic journey, the Office of the Registrar helps shape each student's experience at UNB. From the first steps of admission to the celebration of graduation, we provide guidance, support, and coordination that empower students to succeed. Our team works closely with students, faculty, and staff to deliver essential services-from admissions and academic advising to course scheduling, exam administration, graduation planning, policy guidance, and reporting-all in support of UNB's academic mission.
WHAT WE OFFER
Full-time | (Leave Replacement) Term ending November 6, 2026 | Fredericton| On-Campus
Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week
Salary Range: $ $28.96 per hour
YOUR FOCUS
Reporting to the Associate Registrar - Records and Registration Services, the Student Support Officer is responsible to accurately process front line requests in our customer service center. As a central service hub to support students, faculty, staff and alumni this position provides services by telephone, e-mail and walk in requests. It also provides support to academic record requests for the following service areas grading, academic appeals, deferred exams and record processing.
Assist with all front-line responsibilities and various administrative functions including providing service to students, faculty, staff, alumni and other members of the public.
Provide accurate information and assist students in the use of the Student Planning & Registration system.
Provide accurate data input to the student information system (Colleague) with respect to registration and updates on student records.
Liaise with academic units to verify student data, as required.
Troubleshoot any student account issues.
Process both incoming and outgoing mail, as required including courier requests.
Process government documentation (CPP Declaration, Disability Benefits, E.I., exchange programs etc.)
Produce Confirmation of Enrolment letters, Educational Trust Fund verifications, Graduation Confirmation letters, and any Special letter requests.
Process Employment hire checks by organizations and letters of permission.
Assist with diploma replacements, certified true copies of diplomas and the coordination of pickups.
Audit files as part of document retention processes as well as pull inactive files, prepare & scan files.
Assist with special projects and events throughout academic year such as Graduation.
Process a high volume of daily UNB transcript orders for both campuses and meet processing time expectations.
Manage orders, payments, transcript production, ongoing client inquires and coordinate transcript delivery.
Coordinate external transcript requests (accreditation agencies, funding agencies, law firms, etc.) and confirm student consent to disclose confidential academic record information.
Provide administrative support to the Records & Registration unit as operationally needed.
Other related duties as operationally required.
WHAT YOU BRING
Undergraduate degree or Office Administration training
Minimum 5 years of experience in a customer service and team-oriented environment.
An equivalent combination of education and experience may be considered.
Additional Strengths
Skilled in problem solving and decision making.
Exercises responsiveness, tact, diplomacy, and discretion when dealing with others, dealing courteously and effectively with a diverse population of students, faculty and staff while maintaining confidentiality.
Works effectively and accurately under pressure of high volume and frequent interruptions.
Ability to multi-task and maintain strong attention to detail.
Flexible, adaptable, and receptive to change.
Comprehensive knowledge of Microsoft 0365 (particularly Word, Excel, Outlook, and Teams).
Experience with Colleague UI or other database management systems, experience with Footprints and Adobe preferred.
Exceptional organizational skills and excellent verbal and written communication skills required.
Ability to work independently, part of a team and proven ability to meet tight deadlines.
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A little bit about us
University of New Brunswick
The University of New Brunswick employs more than 3,200 full- and part-time staff, including faculty, support staff and students. UNB values people and we have proudly been named as one of Canada's Top 100 Employers for 2025 and one of Atlantic Canada's Top Employers for 2024.
UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.
Are you interested?
Work With Us
WHY CHOOSE UNB?
UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.
ADMINISTRATIVE, PROFESSIONAL AND TECHNICAL GROUP (APT)
This position is part of the non-union Administrative, Professional and Technical (APT) group.
COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.
We thank all who apply; however, only those selected for an interview will be contacted.
