Reservations Supervisor

1 week ago

Banff Alberta TL B Canada Discover Banff Tours Full time

Job description:

Reservations Supervisor

Position based in Banff, Alberta (Store Based Role – Sundance Mall)

This is a Full-time year-round position.

Why This Job Is Cool

You'll work in one of the most iconic mountain towns in the world while playing a key role in keeping our reservations team running smoothly. This position is perfect for someone who enjoys being the person others rely on, staying calm under pressure, bringing structure to busy days, and helping a team perform at a high level during peak season.

About the Role

This is a fast-paced, guest-facing leadership role in a high-volume reservations environment. Success in this position means staying calm and organized under pressure, setting clear direction for the team, and ensuring daily priorities are completed accurately and on time. You will support guest experience and sales performance while actively coaching staff, monitoring output, and maintaining strong standards throughout the day. This role requires someone who can maintain momentum, meet daily deadlines, and hold the team accountable while keeping morale steady.

Requirements

  • Previous experience in a leadership or supervisory role (tourism/hospitality/retail preferred)
  • Experience in reservations, sales, and/or guest services is an asset
  • Strong communication skills and ability to give clear direction
  • Confident decision-making and ability to solve problems quickly
  • Ability to remain calm and professional during busy periods
  • Strong attention to detail and ability to maintain standards
  • Positive leadership style that builds confidence and motivates others
  • Able to coach, train, and support staff development consistently
  • Comfortable holding team members accountable in a respectful way
  • Highly organized and able to manage multiple priorities at once
  • Able to handle guest escalations and turn service challenges into positive outcomes
  • Strong reliability and flexibility (7-day operation)

A Sample of Daily Tasks

  • Lead the day-to-day flow of the store and support the team during peak periods
  • Assign priorities and ensure the right people are focused on the right tasks throughout the shift
  • Monitor output and follow up to ensure tasks are completed accurately and on time
  • Support staff decision-making and reduce unnecessary escalations to management
  • Provide real-time coaching on guest communication, sales approach, and booking accuracy
  • Handle guest concerns or escalations calmly and professionally
  • Support onboarding and training of new staff, including shadowing and skill development
  • Maintain strong communication with operations, guides, and other departments to support a smooth guest experience
  • Ensure systems, daily checks, and team responsibilities are being completed consistently
  • Encourage a positive team culture and help keep morale steady during busy days
  • Assist with store-based sales and bookings as needed during high-volume periods
  • Report key issues, trends, or concerns to the Reservations Manager

What We Offer

  • Competitive wage structure based on experience and performance
  • Opportunities for advancement and leadership development
  • Monthly staff events and a supportive team environment
  • Staff accommodation available
  • RRSP matching after 3 months
  • Vacation pay
  • 4 days on, 3 days off schedule (10-hour shifts)
  • Wage: $23.00 based on experience

If you enjoy leading by example, staying organized under pressure, and helping a team perform at their best while delivering great guest experiences — we'd love to hear from you

  • Reservations Supervisor

    3 days ago

    Banff, Canada Banff Caribou Properties Ltd. Full time

    As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide...

  • Reservations Sales Agent Full-Time

    1 week ago

    Banff, Alberta, TL B, Canada Discover Banff Tours Full time

    Job description:Reservations Sales Agent Position based in Banff, Alberta (Store Based Role – Sundance Mall)This is a Full-time year-round position.Why This Job Is CoolYou'll experience the mountains and build memories that last while working in a fun and diverse environment. You'll engage with guests from around the world, helping them create...

  • Reservations Agent

    3 days ago

    Banff, Canada Banff Collection by InnVest Hotels Full time

    The duties and responsibilities for the Reservations Agent include, but are not limited to the following: Ø This is a tri-property role, overlooking Royal Canadian Lodge, Banff Inn & Charltons Banff. Ø Delivers quality service when assisting guests with booking their holiday. Ø Maintains compliancy of reservation call quality standards Ø Executes...

  • Reservations Supervisor

    1 week ago

    Banff, Canada Discover Banff Tours Full time

    Reservations Supervisor Position based in Banff, Alberta (Store Based Role – Sundance Mall) This is a Full-time year-round position. Why This Job Is Cool You’ll work in one of the most iconic mountain towns in the world while playing a key role in keeping our reservations team running smoothly. This position is perfect for someone who enjoys being the...

  • Reservations Supervisor

    2 days ago

    Banff, Canada Discover Banff Tours Full time

    Reservations Supervisor Position based in Banff, Alberta (Store Based Role – Sundance Mall) This is a Full-time year-round position. Why This Job Is Cool You’ll work in one of the most iconic mountain towns in the world while playing a key role in keeping our reservations team running smoothly. This position is perfect for someone who enjoys being the...

  • Reservations Supervisor

    2 weeks ago

    Kananaskis Village, Alberta, Canada Pomeroy Lodging Full time

    ASSIGNMENT: Full-time, Permanent with Hybrid work structureExperience the Kananaskis Mountain Lodge here: Start a new Adventure while working for an Autograph by Marriott Resort located in the heart of the iconic Canadian Rockies The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime...

  • Reservations Supervisor

    2 weeks ago

    Reservations [KAN] Kananaskis Village, Alberta, Canada Pomeroy Lodging LP Full time

    Reservations SupervisorASSIGNMENT: Full-timeExperience the Kananaskis Mountain Lodge here:  Start a new Adventure while working for an Autograph by Marriott Resort located in the heart of the iconic Canadian Rockies  The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for...

  • Reservations Supervisor

    1 week ago

    Reservations [KAN] Kananaskis Village, Alberta, Canada Pomeroy Lodging LP Full time

    Reservations SupervisorRate of Pay: Full-time, HourlyTHIS JOB IS LOCATED IN KANANASKIS, AB.  SUBSIDIZED STAFF HOUSING IS AVAILABLE. Experience the Kananaskis Mountain Lodge here:  Start a new Adventure while working for an Autograph by Marriott Resort located in the heart of the iconic Canadian Rockies  The Kananaskis Mountain Lodge is surrounded by...

  • Reservations Agent

    2 days ago

    Banff, Canada Banff Collection by InnVest Hotels Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Reservations Shift Manager

    2 weeks ago

    Banff, Canada Banff Caribou Properties Ltd. Full time

    Our Reservations Shift Supervisor will oversee the day-to-day workload of our Reservations Team. If you have a can-do attitude and believe in fostering a supportive and fun work environment then you are the right person for us! **This Position Offers**: - Permanent / Full-time - Anniversary bonus up to $1000 - Employee housing for just $15 a day - 40% off...