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Bilingual Client Care Specialist

21 hours ago

Ottawa, Ontario, Canada Gateway Services Inc Full time

The Client Care Specialist, reporting to the Care Center Manager, is responsible for delivering professional, compassionate, and high-quality customer service. This role supports clients through effective communication, strong organizational skills, and in-depth product knowledge while ensuring all administrative and operational processes are completed accurately and efficiently. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment. This is a bilingual role, requiring fluency in both English and French to effectively support a diverse client base through telephone, email, and in-person interactions.

Duties & Responsibilities

  • Ensure excellent customer service, interacting via telephone, email, and in-person.
  • Build rapport and assist customers with product orders.
  • Interact and provide information in response to inquiries about products and services.
  • Determine client needs, offering possible solutions or follow-up as needed.
  • Coordinate client service requests, to ensure delivery is in accordance with client expectations.
  • Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
  • Ensure best practices processes and procedures on all administrative and operational activities within the department.
  • Any other duties as assigned.
  • Education, Training & Qualifications  
  • Post-secondary degree or diploma in a related field
  • One year experience working within customer service environment involving client care
  • A high level of integrity, ethics, and compassion for the care of the deceased is required.

Skills & Abilities   

  • Teamwork oriented
  • Strong problem identification and solving skills.
  • Ability to effectively communicate, verbally and written.
  • Ability to multitask with multiple systems, while interacting with customers
  • Highly motivated, energetic, and able to thrive in a fast-paced environment.
  • Ability to build and maintain relationships with corporate departments, key business partners and customers.

Working Conditions

  • Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
  • Prolonged periods sitting at a desk and working on a computer.
  • Occasionally lifting/moving 100+ lbs.
  • Regularly exposed to low/moderate/high noise environment
  • Regularly exposed to low/moderate/high heat environment

This position is well suited for an individual who is empathetic, ethical, and committed to providing exceptional client care while maintaining high operational standards. If you are bilingual, possess strong communication and problem-solving skills, and are motivated to work in a collaborative and dynamic environment, we encourage you to apply and join our team as a Client Care Specialist.