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Flight Attendant Lead

16 hours ago

Mississauga, Ontario, Canada FlightExec Full time

Flight Attendant Lead & Cabin Standards Coordinator

Position Overview

The Flight Attendant Lead plays a dual-role position responsible for delivering exceptional in-flight service on FlightExec missions while also overseeing cabin standards, flight attendant performance, and the consistency of the guest experience across all aircraft. This individual sets the tone for service excellence, develops and maintains cabin service procedures, trains and mentors other flight attendants, and ensures all service-related operations meet FlightExec's brand, regulatory, and safety expectations.

This role is ideal for a highly experienced flight attendant with strong leadership capabilities, who is passionate about elevating service, building cohesive processes, and creating a unified in-flight experience for all passengers.

This position will support Aircraft stationed at multiple bases in Southern Ontario

Key Responsibilities

  1. In-Flight Service & Safety (Flight Attendant Duties)

  2. Perform all standard flight attendant responsibilities, including safety briefings, emergency procedure readiness, cabin preparation, and in-flight guest service.

  3. Ensure full compliance with Transport Canada regulations, FlightExec SOPs, and all safety protocols.
  4. Deliver exemplary, personalized guest service while maintaining a professional and calm presence onboard.
  5. Create exquisite menus, cultivate welcome tables and decorate interiors for each flight and special occasion.

  6. Act as the cabin crew member during assigned flights, where applicable.

  7. Leadership & Oversight of Cabin Experience

  8. Serve as the primary point of contact for all flight attendants within the organization regarding service standards, expectations, and operating procedures.

  9. Innovate and implement monthly on-board amenities to elevate the passenger experience, continuously seeking opportunities to enhance customer satisfaction.
  10. Develop and implement a unified brand experience across all aircraft types and missions.
  11. Conduct periodic onboard assessments and audits to ensure all flight attendants adhere to FlightExec service, safety, and presentation standards.

  12. Lead service planning and coordination for VIP, corporate, or special flights requiring elevated attention.

  13. Training & Professional Development

  14. Create, update, and deliver training programs for new and existing flight attendants, covering:

  15. Service expectations and brand standards
  16. Aircraft-specific cabin operations
  17. Safety procedures and emergency protocols
  18. Professionalism, etiquette, and client engagement
  19. Maintain training documentation, certification records, and competency checklists for all cabin crew.
  20. Support recurrent training initiatives by coordinating with the safety/operations departments.

  21. Provide coaching, mentorship, and constructive feedback to foster a high-performing, cohesive team of flight attendants.

  22. Process Development & Standardization

  23. Build and continually refine cabin service manuals, checklists, briefings, and quality control systems.

  24. Standardize catering procedures, provisioning lists, cabin setup guidelines, and post-flight duties across all aircraft.
  25. Collaborate with pilots, maintenance, and operations teams to ensure cabin-related processes flow seamlessly from pre-flight to post-flight.

  26. Lead initiatives to improve efficiency, guest satisfaction, and consistency of the in-flight product.

  27. Quality Assurance & Compliance

  28. Ensure all flight attendants meet FlightExec's operational, grooming, safety, and service criteria.

  29. Track performance issues, identify training needs, and recommend corrective actions when required.
  30. Monitor and manage commissary, equipment status, and onboard supplies to maintain readiness and quality at all bases.
  31. Support incident reporting or investigations where cabin crew involvement is relevan

Qualifications & Skills

Required

  • Minimum 3 years as a corporate or commercial flight attendant.
  • Demonstrated leadership experience or senior flight attendant responsibilities.
  • Strong understanding of aviation safety practices and regulatory requirements.
  • Exceptional communication, coaching, and interpersonal skills.
  • High level of professionalism, discretion, and client-focused service mindset.
  • Ability to develop and deliver training materials effectively.
  • Strong organizational and process-building abilities.
  • First Aid including CPR and AED Trained

Preferred

  • Corporate aviation experience (e.g., charter, business jet, VIP operations).
  • Experience standardizing service procedures across multiple aircraft types.
  • Previous experience in a supervisory or training capacity.
  • Flight attendant specific training on fire, water/raft
  • Food handling or culinary experience

Key Attributes

  • Natural leader who motivates and elevates others.
  • Detail-oriented, structured, and process-driven.
  • Passionate about guest experience and service excellence.
  • Calm, mature, and solutions-focused.
  • Flexible and able to travel or work irregular schedules as required.

Success Indicators

  • Consistent, branded service delivery across all flights and all flight attendants.
  • Improved quality, training, and readiness of cabin crew.
  • Well-documented, repeatable service and cabin processes.
  • Strong team engagement, collaboration, and professionalism.
  • High guest satisfaction and positive feedback from stakeholders.