Clinical Operations Manager

Your Opportunity:

Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative Care. The Palliative Care Manager is responsible for the appropriate delivery of services by a multidisciplinary team of health care providers to palliative and end of life clients in an assigned geographic area according to zone and provincial policy. There is a strong focus on client centered care, the development and monitoring of staff and material resources. Supporting staff individually and within teams is fundamental to this position. Strong communication skills facilitate the internal function of this role and promote and maintain external partnerships essential in the delivery of care. The incumbent will provide strong leadership and mentoring to front-line staff, manage resource allocation within assigned area, and participate in program area management processes and meetings.

Description:

Resource Management: Manages the day-to-day operations of professional staff at the operations level monitoring the dynamic workload challenges and its effect on budget. Service Delivery: Fosters client centered care, recognizing unique client situations and complexity of care delivery in the community. Monitors effectiveness of contracted services provided by home support agencies and housing operators. Ensures services are delivered in accordance with relevant legislation and Assisted Living Alberta policies and protocols. Collaborates with staff to resolve complex client/family issues/risk issues. Reports issues to the Program Manager that impact, or have the potential to impact, the network/ program area or the zone. Makes operational decisions within the assigned area of responsibility based on critical review of clinical information, workload data and fiscal resources. Coordination and Communication: Promotes internal and external partnerships enhancing effective communication related to areas of responsibility. Staff Development: Fosters an atmosphere conducive to encouraging and meeting staff development needs and student learning experiences. Contributes to the development and evaluation of program strategies and operational plans that support client focused integrated care programs and delivery to the zone. Attendance and Performance Management: Monitors and documents staff attendance and performance. Provides immediate and constructive feedback while working with the staff to facilitate ongoing quality performance. Recruitment and Orientation: Participates in the recruitment process, from identifying the need to facilitating/providing orientation to newly hired staff.

• Transition Company: Assisted Living Alberta
• Classification: Manager
• Union: Exempt
• Unit and Program: Specialty Programs - PEOL
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Negotiable Location: Within Edmonton Zone
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 27-NOV-2025
• Date Available: 15-DEC-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $40.19
• Maximum Salary: $68.93
• Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Bachelor's degree in health-related field required (Masters preferred). An equivalent combination of experience and education will be considered. A minimum of 5 years of clinical practice or health related experience required. Previous management experience in a health-related field is required. A valid driver's license and a vehicle are required. Computer literacy in Microsoft Office (Word, Outlook), ePeople/Recruitment Management System, and Environment for Scheduling Personnel (ESP) is required. Annual membership in good standing with an accredited professional association is required.

Additional Required Qualifications:

Experience with Palliative Care

Preferred Qualifications:

Master's in health-related field preferred. Experience in community care preferred. Knowledge of community resources is an asset. Connect Care knowledge/experience Experience with operational process workflow development, implementation and evaluation. Ability to identify operational barriers and work with stakeholders to resolve those barriers using resources responsibly. Experience with Microsoft Excel to manage change projects for your teams.