Member Happiness Specialist

1 week ago

BasSaintLaurent, Canada Goodfood Market Full time

Description:

We're currently looking for many enthusiastic and highly motivated problem solvers who are passionate about delivering exceptional customer service. As a Member Happiness Specialist, you'll act as a product expert able to help our customers with any questions or issues they may have.

Responsibilities

  • Answer customers emails, live chat sessions and phone call inquiries in a timely and courteous manner.

  • Assist customers in managing their Goodfood accounts.

  • Be a product expert, including our ever-changing menus and market items.

  • Think on your feet to devise creative solutions to any and all problems that arise.

  • Occasionally follow up with delivery service provider.

Qualifications

  • University or College degree completed

  • Perfectly bilingual (English and French) 

  • 1-2 years experience in a customer service related position

  • You're a true people person and  you have a contagious happy attitude

  • You have stellar written and verbal communication skills

  • You're passionate about understanding problems and making things right. 

  • Ability to multitask and efficiently manage stress

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