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C 68 Residential Support Worker

3 weeks ago

Surrey, British Columbia, Canada Phoenix Society Full time


Job Title: Residential Support Worker (Grid 21)

Number
of Position: 1

Competition
Numb68: C42
Department: Rising Sun
Compensation: $ $29.60
Reports
to: Senior Manager, Rising Sun
Shift: - Mon - Fri ( 12:00 am - 08:00 am)

Job Summary

The
Residential Support Worker at Phoenix Society is a member of the integrated
services team. In line with the overall purpose of facilitating the capacity
building of participants to maximize their community reintegration and
supporting residents who are transitioning out of Federal Correctional
Institutions, the Residential Support Worker is accountable for: client supervision
and monitoring, assessing public risk and client needs, client support,
community building with Corrections Service Canada, local police and other
external partnerships.

Responsibilities:

Client
Services

  •  Support the clients in
    adhering to the community guidelines set out in both their CSC conditions and Program
    Agreement conditions.
  •  Support clients with
    their community reintegration plans by maintaining accurate logging and
    documentation as required by the Society
    and Corrections Service Canada.
  •  Build a therapeutic
    relationship to support the client in their life skills and goals.
  •  Support proper
    reporting/documentation and collaboration for: breach of conditions which
    include but are not limited to: suspected alcohol or drug use; clients who late
    for curfew and/or do not return home; escalating, unsafe behaviour; emergency
    medical situations; client requests to go to the hospital; and power failures,
    fire, or other emergency conditions which require staff supervision or
    consultation.

 Administration

  • Support
    administrative tasks including photocopying, case documentation, database
    entry, filing, and answering phones.
  • Maintain the cleanliness and organization of the office. Wipe down desktops and countertops
    and take out garbage as required.
  • Perform
    other duties as required.

 Qualifications

  • Post-secondary
    diploma (e.g., 2 to 3 years) in Criminology, counselling, social work,
    community services, etc., or equivalent combination of education and experience.
  • 1
    to 3 years of experience working with marginalized populations, substance use
    services, mental health, corrections, etc., or equivalent
  • The ability to understand the
    dynamics of offender behaviour and assess their needs and risks.
  • The skills to counsel offenders,
    form effective relationships, and gain trust.
  • The skills to understand the use of
    authority in supervision and to intervene effectively in crisis situations.
  • The ability to assist offenders in
    identifying and solving practical problems involved in their successful
    reintegration into the community.
  • The ability to assist offenders in
    identifying and obtaining community services required for their successful reintegration.
  • Skills in communicating effectively,
    both orally and in writing.
  • The ability to demonstrate cultural
    competence and respect for diversity.
  •  Satisfactory
    completion of police fingerprinting and enhanced security reliability
    clearance.
  •  Satisfactory
    completion of Employee Immunization Record is required.
  • First
    Aid Level 1 with CPR is required.   

Skills & Knowledge

  • Knowledge of Windows,
    Microsoft Word, Excel, and database management systems.
  • Knowledge of and
    ability to operate standard office equipment, including telephone system, fax
    machine, photocopier, printer, etc.
  • High
    level of integrity and dependability with a strong sense of urgency and
    results-orientation.
  • Strong
    problem solving, analytical, and creative skills with the ability to exercise
    sound judgement and make decisions based on accurate and timely analyses.
  • Strong
    interpersonal skills and ability to communicate effectively in writing and
    verbally in English.
  • Ability
    to engage, facilitate, support, empower and increase motivation for change;
    actively involving the residents/alumni in the change process and encouraging
    the resident to take responsibility for the outcomes they achieve.
  • Ability
    to form effective collaborative relationships with clients for the purpose of
    facilitating their success in a performance-based program.
  • Ability
    to perceive situational or other stressors, subtle changes in motivation that
    elevate risk, and act proactively to check in and bring the client back on
    track toward their goals using appropriate strategies, and prioritizing issues.
  • Ability
    to work in a trauma-informed framework.
  • Demonstrated commitment
    to the social sector with a passion for the organization's mission is essential.

Competencies

Approach
to Work

  • Demonstrates
    initiative, flexibility, adaptability, and resourcefulness
  • Actively
    seeks and incorporates feedback to inform continuous self-improvement.
  • Sets
    goals, creates, and implements action plans, monitors progress, and evaluates
    results.
  • Adeptly
    manages competing tasks and uses time efficiently and effectively.

Job
Knowledge & Quality of Work

  • High degree of relevant and current job knowledge
    and skill.
  • Consistently produces accurate, thorough,
    high-quality work in a timely manner.
  • Builds and promotes a culture of health and safety
    in the workplace.
  •  Implements and enforces best practices in health
    and safety within the workplace.

Judgement
& Decision-Making

  • Models independent thinking and creativity.
  • Demonstrates effective problem-solving skills.
  • Makes clear, consistent, transparent, and timely
    decisions after contemplating various available courses of action.
  •  Exercises sound judgment in the best interests of
    the organization.

 Communication
& Interpersonal Skills

  • Expresses themselves clearly and professionally
    both verbally and in writing.
  • Displays high emotional intelligence; uses tact and
    diplomacy in dealing with sensitive, complex and confidential situations.
  • Has a manner, style and presence that makes a
    positive impression.
  • Listens to and considers others' views.

 Personal
Leadership

  • Models the organization's core values of social
    justice, teamwork, social innovation, and strength-based practices.
  • Fosters enthusiasm, energy and commitment.
  • Takes responsibility for personal actions, performance,
    and health.
  •  Is reliable and accountable; shows up on time ready
    to work.

Teamwork
& Collaboration

  • Effectively works with their colleagues to ensure
    organizational success.
  • Champions positive working relationships with staff
    and external stakeholders.
  • Supports an environment of openness, and champions
    teamwork and communication across programs.
  • Leverages the expertise and experience of others
    for organizational success.

Salary for this role is between $ per hour.

CLOSING DETAILS 

Closing Date: Internal applications will be
accepted until October 27, 2025 at 5:00pm.

All employees, including laid-off and displaced employees, are entitled
to apply for the vacancy and be considered pursuant to the provisions of Article
12.9." Internal applicants must notify manager of intent to apply



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