Telecommunications Technician

Throughout Canada, SSP Telecom designs, integrates, deploys and maintains a complete range of business IT and telecommunications solutions tailored to the needs of our customers. The company is committed to providing quality services to its customers by ensuring the reliability of the technologies offered, while building a relationship and a bond of trust with them.

SSP Telecom is hiring a Telecommunications Technician – Telephony (VoIP/PBX). The ideal candidate is committed to rigorous, high-quality work, enjoys solving technical challenges, and wants to develop their career within a collaborative, respectful workplace.

Your role

You will play a key role in deploying, configuring, commissioning, and supporting enterprise telephony solutions. As a member of our team, you will work directly with customers to ensure the reliability, performance, and availability of voice services across diverse environments.

This role involves regional travel across Alberta, including on-site customer work.

Key responsibilities

• Deploy, configure, commission, and maintain customer telephony solutions (VoIP / PBX)

• Configure and support enterprise PBX systems, including moves/adds/changes and troubleshooting

• Perform functional testing, service validation, and technical follow-up with customers

• Provide day-to-day technical support to customers (remote and on-site)

• Participate in a structured on-call rotation and handle emergency support calls when required

• Perform on-site installations and maintenance, including network/telephony cabling as needed

• Support the sales team by answering technical questions and contributing to solution discussions

• Assist the team during commissioning and cutovers, as required

• Provide user training for specific projects, as required

• Maintain required certifications and complete assigned training

Skills / Competencies

• Strong experience with Alcatel-Lucent Enterprise OmniPCX Enterprise (or equivalent enterprise PBX experience, with willingness to certify).

• Excellent understanding of SIP and IP telephony concepts

• Solid networking fundamentals: TCP/IP, VLANs/QoS basics (as applicable)

• Experience with public telephony connectivity: PRI, analog/1FL, SIP trunking

• Strong analytical and problem-solving skills

• Ability to manage multiple requests and prioritize effectively

• Professional customer-facing communication skills

General criteria

• Completed Diploma - Telecommunications Technology (or other training / experience deemed equivalent)

• 5+ years of relevant experience in telephony / VoIP environments

• Excellent written and spoken English

• Functional French (nice to have)

• Ability to work under pressure

• Flexibility for working hours

• Valid driver's license

• Valid work permit in Canada

What we offer

• Stable, permanent full-time role

• Training & certification support

• Career growth in a specialized telecom company

• Supportive team environment

• Mobile phone

• Company vehicle / mileage

• Per diem / travel policy

• Work-from-home flexibility available

At SSP Telecom, we strongly believe that diversity is a strength, and that inclusion is an intentional choice.

We value diverse backgrounds, unique experiences, and different perspectives. No matter where you come from, your gender, your orientation, your situation or your abilities, you belong with us.

We are committed to creating an open, fair and caring work environment, where everyone can contribute fully, grow and thrive.

As an equal opportunity employer, we tailor our recruitment and onboarding practices to meet the specific needs of candidates. If you require accommodation at any stage, please let us know. We will be happy to assist you.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Work Location: Hybrid remote in Calgary, AB T2P 0L4