Director, AI Automation Strategy, Insights

Job Description

What is the opportunity?

RBC Technology Infrastructure (TI) is executing one of the most ambitious transformation agendas in the bank's history - modernizing platforms, automating operations, and building the foundation for the Bank of Tomorrow.

To turn TI's strategy into reality, we're seeking an experienced AI Automation Strategy Specialist to join our team, responsible for partnering with horizontal TI product leaders to establish a centralized view of our TI Autonomous Agent roadmap. The successful candidate will play a key partnership role in developing the TI AI-Agent vision, while collaborating with key tower leaders and SMEs to execute on the shared ambition, leveraging technical expertise to deliver tangible business outcomes.

What will you do?

• Partnership and Collaboration: Develop and maintain strong relationships with TI product leaders (AIOps, Support Bots, IaC, etc.), understanding their needs and priorities to inform horizontal AI-Agent strategy development.
• Centralized View of TI Agents: Design and implement a centralized framework to aggregate, analyze, and visualize TI Agent data, providing actionable insights to stakeholders.
• AI Strategy Development: Collaborate with TI product leaders to identify opportunities for AI adoption, assessing feasibility, and developing tailored AI strategies to drive business value.
• Technical Expertise: Apply knowledge of AI technologies, such as machine learning, natural language processing, and computer vision, to inform strategy development and solution design.
• Solution Design and Implementation: Work with cross-functional teams to design and implement AI-powered solutions, ensuring seamless integration with existing TI infrastructure.
• Data-Driven Decision Making: Develop and maintain dashboards, reports, and analytics to measure the effectiveness of AI strategies, providing data-driven insights to inform future decision-making.
• Communication and Stakeholder Management: Effectively communicate AI strategies, plans, and results to stakeholders, including technical and non-technical audiences.
• Stay Up to Date with Industry Trends: Maintain knowledge of emerging AI trends, technologies, and best practices, applying this expertise to continuously improve AI strategy execution.

What do you need to succeed?

Must have:

• Bachelor's degree in computer science, Engineering, or a related field
• 7-10+ years of experience in Tech Strategy, with minimum 3 years in AI or a related field
• Proven track record of partnering with technical stakeholders to drive business outcomes
• Strong understanding of AI technologies, including machine learning, natural language processing, and computer vision
• Excellent storytelling, collaboration, and problem-solving skills
• Ability to work in a fast-paced environment, prioritizing multiple projects and deadlines
• Experience with data analysis, visualization, and reporting tools (e.g., Tableau, Power BI)

Nice to have:

• Master's degree in computer science, Engineering, or a related field
• Experience with cloud-based AI platforms (e.g., AWS SageMaker, Google Cloud AI Platform)
• Knowledge of DevOps practices and agile methodologies
• Familiarity with IT service management frameworks (e.g., ITIL)
• Certification in AI, machine learning, or a related field (e.g., Certified Data Scientist)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

#TECHPJ

Job Skills

Adaptability, Commercial Acumen, Creative Visioning, Decision Making, Long Term Planning, Managerial Courage, Organizational Leadership, Organizational Savvy and Politics, Strategic Thinking

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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