Spectrum Check-in Coordinator

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton's original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women's and girl's voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

 YWork
for us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you're passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team

 Position Description

Job Code: 2-MSQ-2025

Department: Youth Programs

Reports to: Manager, Youth Services

Location: Hamilton, ON

Hours of Work: 0-14 Hours / Week

Start Date: TBD

Posting Date: November 14th, 2025

Coordinates the meaningful engagement of community members and 2SLGBTQIA+ youth. The Check-In Coordinator is responsible for building and maintaining relationships with Speqtrum participants, and supporting check-in staff. Successful candidate will work collaboratively in-person with the YWCA Hamilton's Safety and Support Hub.

· Monitors participant database and facilitates matching process between check-in staff and participants

· Completes weekly check-in and peer support shifts as needed;

· Ensures all modes of contact are available and used (i.e.: phone, online messaging, email, etc.);

· Support the design and implementation of prevention and early intervention programs targeting gender-based violence and healthy relationship building for 2SLGBTQIA+ young people;

· Researches and understands trans and queer affirming services in the Hamilton area;

· Provides 2SLGBTQIA+ youth with community resource information and helps build connections to services;

· Meets with service providers and/or community stakeholders when needed;

· Follow up on referrals in a timely manner, including but not limited to connecting to service providers, available resources, administering emergency funds, tracking emergency funds spending, etc.;

· Maintains accurate records/statistics and evaluation information in accordance with YWCA Hamilton's procedures, and confidentiality/privacy policies

· Maintains a high level of confidentiality when working with sensitive and personal client, employee and contract information;

· Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures;

· Participates in mandatory organizational and departmental trainings and meetings;

· Provides recommendations to strengthen existing policies or processes;

· Provides regular reports and updates to Program Leadership when required;

· Nurtures and forms meaningful internal and external working relationships and partnerships;

· Understands emerging trends, leading practices, industry professional standards;

· Supports Speqtrum and YWCA Hamilton mission, vision and values;

· Perform other duties as required.

WORKING CONDITIONS:

· Works 0-14-hour work week; regularly on-call rotation for emergencies, crisis situations and resourcing issues;

· Must be able to work outdoors; may be exposed to heat, humidity or cold;

· Work schedule may include days, afternoons, evening and weekends based on program needs.

 Qualifications

· Lived experience with 2SLGBTQIA+ and/or BIPOC (Black, Indigenous, People of Colour) communities is required;

· Experience working with trans or disability communities an asset;

· Demonstrated knowledge of, and ability to work from an anti-racist and anti-oppressive framework/practice;

· Knowledge of social media/outreach/graphic design skills is an asset;

· Knowledge of Hamilton's 2SLGBTQIA+ communities and Hamilton resources preferred;

· Must have current Emergency First Aid and CPR certificate or willingness to obtain at own cost;

· Experience designing program curricula and facilitating group activities;

· Ability to motivate and encourage participation from participants, while respecting limits and boundaries;

· Committed to creating spaces for ALL 2SLGBTQIA+ youth, and can identify and mitigate barriers to participation, such as racism, ableism, classism, etc.;

· Must be able to lead and work from a feminist, anti-racist / anti-oppressive perspective for operations and strategic planning;

· Ability to work an in-person schedule including days, early mornings, afternoons, evenings and weekends based on program needs;

· Excellent written and verbal communication skills;

· Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;

· Ability to work independently with minimal supervision, and also work effectively in a team;

· Bilingual English/French or other languages an asset.

As part of YWCA Hamilton's commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities