Senior Sales Engineer

*About Us:*
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

*How We Work:*
We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

*The Role:*
As a Senior Sales Engineer (Strategic Accounts), you will play a critical role in the pre-sales process by partnering closely with Strategic Account Executives to drive enterprise sales opportunities. This hybrid role blends deep technical expertise with strong business acumen to craft compelling solution strategies and win deals. You will be the technical lead in customer conversations—translating complex requirements into tailored solutions, delivering persuasive product demos, and guiding prospective customers through successful pilot evaluations.

You will serve as a trusted advisor to our enterprise prospects, ensuring technical alignment while also supporting commercial strategy. The ideal candidate has a passion for technology, exceptional communication skills, and a proven ability to influence decision-makers across business and technical functions. This role reports to the SVP, Customer Experience and works cross-functionally with Sales, Product, Engineering, Customer Success, and Support.

*What You'll Be Doing:*

• Partner with Strategic Account Executives throughout the sales cycle to provide technical insight and solution guidance that drives new business.
• Own the technical pre-sales process, including discovery, requirement gathering, product demos, and proof-of-concept (pilot) deployments.
• Tailor and deliver impactful demos that connect Nitro's platform to customer pain points, business initiatives, and ROI drivers.
• Provide hands-on support to pilot participants, including configuration (SSO, SMTP), user onboarding, and technical troubleshooting.
• Articulate complex product capabilities in business terms to C-level, technical, and line-of-business stakeholders.
• Collaborate with Product and Engineering teams to surface customer feedback and influence roadmap prioritization.
• Work with Support and Customer Success to ensure smooth transitions from pre-sale to post-sale engagement.
• Assist with RFPs, technical documentation, and security reviews as part of enterprise procurement cycles.
• Stay up to date on Nitro's evolving platform and competitive landscape to support effective positioning and objection handling.

*Success Criteria:*

• Ability to translate business objectives into solution recommendations and quantify value.
• Skilled at building trust and influencing both technical and non-technical stakeholders.
• History of conducting large-scale assessments and/or evaluations, including managing expectations, deliverables, and complex systems as well as the teams that support them
• Excellent communication and presentation skills, with a confident and persuasive presence in customer meetings.
• Comfortable leading technical conversations with enterprise IT teams as well as strategic sales discussions with senior business leaders.
• Strong project management and organizational skills to manage multiple pre-sales engagements concurrently.
• Demonstrated collaboration with cross-functional internal teams to remove friction and accelerate deals.

*Requirements:*

• 5+ years of experience in a customer-facing technical role (Sales/Systems Engineer, Solutions Consultant, Technical Account Manager, Pre-Sales Engineer, etc.) within an enterprise SaaS environment.
• Solid understanding of modern IT infrastructure including MS Windows, Azure, Active Directory, SSO/SAML, and REST APIs.
• Hands-on experience with SaaS integrations, cloud deployment models, and pilot implementation processes.
• Familiarity with digital document workflows, PDF productivity tools, or eSignature platforms is a plus.
• Experience supporting enterprise sales teams and engaging in commercial strategy is highly desirable.

*Nice To Have:*

• Background working with PDF tools, document management systems (DMS), or managed print services.
• Understanding of eID, digital signatures, and compliance requirements in regulated industries.

Why Nitro?
Along With Our Regular Benefits And Programs (including Health, Dental, Vision, And Retirement As Standard), We Are Also Very Proud To Offer a Few Additional Initiatives To Future Nitronauts:

Flex Time Off
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments.

Hybrid Work
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

*Benefits:*
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.