Director, Integrated Care Operations

Job Description 

We are hiring a Director, Integrated Care Operations, to lead and oversee client operations and projects across our ParaMed districts. Reporting to the Vice President of Partnerships and Business Performance, this role is pivotal in driving business and operational development, fostering key external relationships, and ensuring the seamless delivery of our healthcare services across various geographic areas.

This is a full-time, permanent, hybrid position based out of our Markham office with travel required, as needed.

Why you'll love working here:

• Celebration and Recognition programs
• Competitive salary and comprehensive health and dental benefit plans
• Education allowance for employees and family
• Opportunities for career advancement
• Employee Assistance Program
• Employee perks and exclusive offers

What you will deliver:

• Responsible for providing strategic and operational leadership to home and community care programs in assigned geographic areas. Your goal will be to ensure a seamless experience of our integrated healthcare services for our clients, their families, caregivers, and healthcare providers.
• Build, lead, and coach a team of high-performing operations teams to develop a muti-professional workforce model with agility to work across the integrated healthcare system
• Build and maintain relationships with primary care networks, Ontario Health Teams, acute care, LTC and community partners, provincial funders, and other key stakeholders to advance integrated healthcare services' thinking and approaches.
• Engagement of clients, families, and providers in program development
• Create and implement business and growth strategies by analyzing and understanding market data and working to bring it from an idea on a page to an executable plan for change and improvements.
• Develop actionable plans to meet budgetary responsibility and fiscal management for the assigned portfolio
• Collaborate with other members of the Senior Governance Team to support the delivery of ParaMed's corporate goals, analyze local data, and establish plans for continuous improvements to the quality of service for our clients.
• Report on program performance and report KPIs to a broad audience of partners

What you bring:

• Minimum of 5 years in progressive leadership positions in healthcare or home and community environments
• Minimum of 5 years of operational experience building new programs and sustaining operations; managing expenses in relation to revenue; analyzing the ongoing performance of the portfolio to ensure that established operational, clinical, and financial goals are being achieved; completing monthly and annual reports as requested.
• Master's degree in Business, Health Leadership, Health Informatics, or a health-related discipline.
• Strong knowledge of business and clinical operations principles, practices, and methods, service delivery, financial management and control, program development, implementation, and evaluation.
• Proven ability to build and lead high-performance teams
• Experience in operational planning, development, and evaluation with the ability to identify long-term strategies and goals.
• Excellent networking, influencing, and interpersonal skills, with the ability to work at all levels of organizations, internally and externally, exercising a good level of diplomacy

Who we are:

ParaMed has been providing home care and wellness solutions across Canada since 1974 and is a nationally accredited provider with Exemplary Standing by Accreditation Canada.

We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process

Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible Join a winning team and let's succeed together 

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.