Group Service Specialist

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

Group Service Specialist

Location: Hybrid - Montreal

Empire Life is looking to hire a Group Service Specialist to join our Group Distribution Service team

Why pursue this opportunity

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.

What you'll be working on

• Provides prompt and courteous problem resolution of enquiries from both internal and external sources
• Provides administrative support to specific members of the functional area to assist in the achievement of goals, effective execution of sales activity
• Achieves and maintains high quality & timely service excellence to support customer retention and divisional profitability
• Ensures the effective coordination and delivery of administrative, renewal, plan amendment and new business documentation
• Ensures the communication of information to relevant members of the organizational unit or within defined channels
• Act as key contact with distribution partners and internal stakeholders
• Utilize knowledge of industry standards and internal processes to creatively provide solutions and timely resolution to complex issues that minimize escalation
• Represent Empire Life in finalist and employee meetings
• Ensure relevant documentation is maintained to facilitate team collaboration and effectiveness
• Identify and effectively communicate stakeholder concerns and act to resolve issues; escalate as required
• Ensure effective communication to internal and external stakeholders
• Provide administrative and service support to members of the functional area

What we're looking for you to have

• 3+ years work experience in group insurance/financial services industry or account management
• Working knowledge of group products, contract provisions and administrative procedures
• Demonstrated experience in a group sales and service environment
• Proficiency with word processing, spreadsheet, email, internet and database software
• GBA or working towards is an asset
• Completion of a University degree in business administration or related discipline
• Well developed verbal and written communication and customer service skills
• Ability to investigate, analyze and present information clearly and logically to a variety of audiences
• Ability to manage multiple priorities
• Attention to detail and accuracy
• Well developed organizational skills
• Well developed decision making skills
• Ability to work independently and as a team member
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Competitive uncapped commission, for sales positions
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .

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