Community Residential Manager

7 days ago

Kitchener, Ontario, Canada Boardwalk Full time
This employment opportunity is currently available.
 
Responsibilities: 
Ensure the health, comfort and safety of our Customers
Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
Successful applicants must have a flexible schedule and be available to work evenings and weekends
Ensure daily communication with all site Associates
Collect rent and follow up on defaults
Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
Inspections of vacant and upcoming suites
Lease and show suites
Ensure all rental enquires are answered within the guidelines provided
Annual suite inspections
Prepare and deliver bank deposits
Administrative duties including processing paperwork for site and other Associates
Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
Ensure proper and accurate inventory management
Snow removal as required
Cleaning as required
Touch-up painting as required
Complete all required administration for the position on a tablet
Complete other tasks assigned by the Leader
 
Experience and Educational Requirements:
2 years Customer Service Experience preferred
Post-Secondary Education is an asset
 
Technical Requirements:
Computer experience is required with web based programs preferred
Ability to learn and adapt quickly to changing systems and new technology
Familiarity with computer tablets is an asset
 
Non-Technical Requirements:
Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Excellent listening and telephone etiquette skills
Exceptional problem-solving and decision-making capabilities
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential matters
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Displays a high level of initiative and commitment to success (striving toward Boardwalk's mission statement)
Demonstrates a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 10kg with the proper equipment
 
AI technology may be used at certain stages of our candidate screening process.
 
Boardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at
 

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