Team Member Afternoons/Closings

5 days ago

Dundalk Ontario NC B Canada Tim Hortons Full time $30,000 - $35,000 per year

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

 Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining roomv Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate v Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge

 Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

 Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest's order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

 Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

 Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs

 Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

 Listens carefully to guests and apologizes for the experience in the case of a complaint

Why work for us?

  • Flexible scheduling
  • Scholarship program
  • Fast paced work environment
  • Potential to grow
  • Great benefit packages - flex plans
  • Free uniforms
  • Meal discounts

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