Supervisor, Inclusion Quality Coordinators

Supervisor, lnclusion Quality Coordinators

Status: Full-time Permanent

Location: St. Catharines, Ontario

Open Date: October 15, 2025

Closing Date: October 22, 2025

Who We Are

Niagara Children's Centre is recognized throughout the Niagara Region as the provider of rehabilitation and support services to children and youth with physical, developmental and communicative delays and disabilities. Core services include physiotherapy, occupational therapy, speech and language services, augmentative and alternative communication, family services and therapeutic recreation. Our family-centred programs aim at helping each child achieve their own unique potential within their home, school and in the community.

As an employee of the Centre, you will be part of a community dedicated to creating a welcoming and supportive environment for the children and youth we serve. We are a place where families are at the heart of all we do. We continue to provide innovative ways of delivering high quality services and strengthening our family-centred care philosophy. We want to see "Niagara's Children and Youth at Their Best" Join a team that makes a real difference in the lives of children and youth every day.

The Role

The Supervisor, Inclusion Quality Coordinator (IQCs) plays a key leadership role within the Inclusion Resource Support Model in supporting both licensed centre-based childcare, and/or Early ON to implement inclusive, high-quality practices and services that meet the diverse needs of children and families in the Niagara Region. This role supports the delivery of high-quality inclusive programs, services, and supports to children with varying abilities and their families. The Supervisor provides oversight, mentorship, and strategic direction to a team of Inclusion Quality Coordinators, ensuring that there is more consistency in service delivery and providing an environment more conducive to collaboration and service enhancement.

Key Responsibilities:

Service Programming, Coordination and Quality Improvement

• Oversee and participate in the implementation of the inclusion resource support model
• Ensure that inclusive practices are embedded in early years settings and reflect the diverse needs of children and families.
• Provide oversight of IQC's delivering the goals/objectives of tiered services:

Tier 1 - Universal programming - Continue building existing capacity in the sector while providing responsive service delivery that supports the inclusion of all children within licensed early learning programs.

Tier 2 - Targeted programming – Supporting children that have been referred or identified as requiring additional supports, and based on observations, strategies and resources are designed to support specific children within a group and/or individually with Individual Support Plans including providing supports to educators through a coaching approach.

Tier 3 - Intensive Supports – Providing services to an individual child within a group whose needs surpass Service for All and Service for Some considerations, which can involve team-based collaboration with the child's support team led by IQCs.

• Track improvement through various methods such as; family satisfaction surveys, inclusion plan follow-ups, regular and ongoing feedback from community agencies, and childcare educators
• Support and monitor quality improvement initiatives and evidence-informed practices in collaboration with childcare/EarlyON and communitypartners.
• Advocate and support the Quality and Capacity Framework that details the conditions necessary for quality for the early years and childcare sector.
• Use this framework as the basis through which quality for Inclusion Resource Services and the system can be understood, practiced and corresponding professional learning opportunities are developed.

Collaboration and Community Engagement

• Build strong partnerships with Niagara Region, licensed childcare providers, educators, CPPs, and community agencies to support a coordinated and inclusive approach to early learning.
• Participate in regional planning tables and working groups to support systems-level alignment and innovation.
• Facilitate communication between IQCs, educators, and the Region to ensure a cohesive service delivery model.
• Liaise with Community Pedagogical Partners (CPP), who are accountable for quality and capacity building for the overall system

Training and Capacity Building

• Work in collaboration with Niagara Region and the other agency to develop joint professional learning opportunities for IQCs
• Identify professional learning needs of IQCs within the sector related to inclusion and support the development and delivery of targeted training.
• Promote reflective practice, coaching, and mentoring among IQCs to enhance inclusive, responsive programming.

Program Administration and Reporting

• Ensure the maintenance of accurate records, documentation, and data collection to meet program accountability, direct time and funding requirements.
• Contribute to the development of metrics that can highlight the use, access, escalations and impact of the IRSM.
• Engage IQCs to understand, use and leverage the data gathered
• Contribute to the development of program policies, procedures, and evaluation tools.
• Prepare reports, updates, and recommendations for internal and external stakeholders, including the Niagara Region and management

Team Leadership and Staff Supervision

• Supervise, support, and guide a team of Inclusion Quality Coordinators in their daily responsibilities and professional development.
• Conduct regular team meetings, individual supervision, performance evaluations, and coaching to promote continuous growth.
• In collaboration with the capacity builder, create annual professional learning plans for IQCs that address any gaps in knowledge, share promising practices, and evidence-based research on quality, inclusion and DEI.
• Monitor the IQCs accountability for inclusion, quality and capacity of the educators to ensure compliance with the Quality and Capacity Framework.
• Monitor caseloads and service requests to ensure timely, effective responses to the needs of childcare programs and families.
• Ensure regular communication with manager and report any risks, challenges, concerns immediately to management.

Qualifications:

• Registered Early Childhood Educator (RECE) in good standing with the College of Early Childhood Educators is required, and
• Diploma/Degree in Early Childhood Education or related human services field (e.g., Child and Youth Work, Developmental Services, Social Work, Resource Consultant).

Education

• Diploma/Degree in Early Childhood Education or related human services field (e.g., Child and Youth Work, Developmental Services, Social Work, Resource Consultant).
• Registered Early Childhood Educator (RECE) in good standing with the College of Early Childhood Educators (CECE) is desirable.

Experience and Core Competencies

• Preferably 5 years of experience, a minimum of 3 working in a childcare or EARLYON setting, working with early childcare providers and childhood educators
• Supervisory or leadership role experience is a strong asset – provision of guidance, direction, support to other employees and the team
• Demonstrated knowledge of inclusive education, special needs supports, child development, and early learning frameworks.
• Evidence of continuing professional development.
• Strong communication, coaching, problem-solving and solution-focused, and conflict-resolution skills.
• Family- centred approach – prioritizing families and their needs and preferences, recognizing them as the experts in their own lives.
• Experience with equity, diversity, and inclusion frameworks or trauma-informed care approaches.

Knowledge/Skills:

• Special needs knowledge across domains: A strong understanding of the physical, developmental, behavioural, emotional, and communication-related disabilities and inclusion strategies.
• Cultural sensitivity and inclusive practices: It's essential to support diverse and culturally-informed child care environments
• Conflict de-escalation and discretion: Maintaining privacy, tact, and judgment in professional interactions, particularly when dealing with sensitive family or health-related information.
• Analytical thinking: Evaluating program effectiveness, interpreting data, resolving compliance issues, and adjusting service plans as needed.
• Leadership & mentoring: Coach inclusion support staff, model best practices, and foster a supportive team culture.
• Knowledge of Niagara's early years landscape, including community services and supports.
• Proficiency in Microsoft Office and case management or data systems.

Other:

• Valid Ontario Driver's License and access to a reliable vehicle for travel across the Niagara Region.
• A current criminal reference check for vulnerable populations
• Bilingualism is a strong asset
• CPR certification
• Evidence of non-violent crisis intervention training

Why Join Us?

• We provide a total rewards package that supports your well-being and supports and encourages continuous professional development and growth.
• Provide a competitive hiring range of $75,309 – $88,608 commensurate with experience, and a 37.5 hour work week.
• Participation in a Defined Benefit Pension Plan (HOOPP) from day one of employment with us, we offer healthcare and dental benefits, and access to the Employee and Family Assistance program.

Application Process

If you are inspired by the work of Niagara Children's Centre and would like to join our team, we want to hear from you To review the job description and pursue this career opportunity, please visit our website at

We will be reviewing candidate submissions as they are received and move forward with interviews. Early submission is encouraged.

Niagara Children's Centre is committed to fair and accessible employment practices. Upon request, suitable accommodation is available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

We thank all those who apply but only those selected for further consideration will be contacted. The selected candidate will be required to participate in a Criminal Background Check.

Job Types: Full-time, Permanent

Pay: $75,309.00-$88,608.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Wellness program

Application question(s):

• Do you have Diploma/Degree in Early Childhood Education or related human services field (e.g., Child and Youth Work, Developmental Services, Social Work, Resource Consultant)?

Experience:

• in a childcare or EARLYON setting: 3 years (required)

Licence/Certification:

• Registration in Early Childhood Educator (RECE) (required)

Work Location: In person