Educational Trainer/Quality Assurer

Educational trainers/Quality Assurer.

Hours are 40 per week with occasional overtime.

Working hours need to be flexible, often with early start times and late end times and split shifts.

Educational Instruction

Develop Training Materials: Create comprehensive training materials, manuals, and guides to ensure that trainees can effectively use the systems.

Conduct Training Sessions: Schedule, Plan and Deliver in-person or virtual training sessions for employees of clients on the use of specific systems and software.

Evaluate Training Needs: Assess training needs through surveys, interviews, and feedback to identify gaps and develop appropriate training programs.

Customize Training Content: Adapt training content to meet the specific needs of different teams, departments, or clients.

Technical Support During Training: Offer on-the-spot troubleshooting and support during training sessions to address any issues with the systems being taught.

Document System Updates: Keep all training documentation up-to-date with the latest system changes, upgrades, or patches.

Stay Updated on System Changes: Keep up to date with new developments, technologies, and updates in systems software and processes to ensure the training remains relevant.

Training Reporting: Document and report on training activities, trainee progress, and any challenges encountered during training for continuous improvement.

Quality Assurer

Acting as the final quality agent on projects, perform physical/visual inspections, record quality issues and plan processes to decrease defects in products/systems.

Identify and investigate quality issues and recommend corrective actions. Develop and execute test plans to ensure product quality. Analyze test results and document defects. Collaborate with stakeholders to resolve issues.

· Establishing quality Standards

· Developing quality Processes and procedures

· Conducting Quality Audits and inspections

· Implementing corrective and preventative actions

· Performance monitoring and reporting

Skills

Technical Skills

Systems Knowledge: Proficiency with the specific systems or software being taught.

Troubleshooting and Problem Solving: Ability to diagnose and resolve issues learners might face while using the system.

Adaptability to New Technologies: Capability to learn and understand new systems, and updates quickly.

Instructional Skills

Training and Presentation Skills: Ability to present information clearly and engagingly to different audiences.

Instructional Design: Experience in designing training materials, such as manuals, guides, e-learning content, and hands-on exercises.

Assessment and Feedback: Ability to evaluate learners' progress, provide constructive feedback, and adapt training based on learner needs.

Communication Skills

Clear and Effective Communication: Ability to convey complex technical information in simple terms for diverse audiences.

Active Listening: Skills in understanding learners' questions and concerns, providing relevant solutions and explanations.

Patience and Empathy: Understanding that learners have different learning paces and styles and being patient in guiding them through training.

Cross-functional Collaboration: Work closely with system developers, IT teams, and department heads to understand system functionalities, features, and updates.

Continuous Improvement: Collect feedback from customers to refine and improve training content and Quality Assurance reporting methodologies.

Interpersonal Skills

Teamwork and Collaboration: Ability to work with other trainers, system developers, and department stakeholders to ensure training content is accurate and effective.

Motivational Skills: Encouraging and inspiring learners to actively participate and stay engaged during training sessions.

Adaptability and Flexibility: Willingness to adjust training approaches based on learner feedback and changing organizational needs.

Organizational Skills

Planning and Time Management: Efficiently scheduling training sessions and ensuring they stay on track within the allocated time. Ensure Quality assurance tasks are addressed per project schedules.

Record Keeping and Reporting: Documenting training progress, attendance, feedback, and any issues that arise for follow-up. Record documentation on Quality Audits and Inspections.

Continuous Improvement: Identifying areas to enhance the training process based on feedback and technological developments including the development of survey methods.

Proactive vs Reactive: Customer service perspective that focuses on being ahead of the curve in anticipation of client needs rather than just reacting to customer requests/complaints.

Soft Skills

Problem Sensitivity: Recognizing when a learner is struggling or when a training approach is ineffective.

Adaptable Teaching Style: Tailoring training sessions to accommodate different learning styles (visual, auditory, kinesthetic).

Creativity and Innovation: Incorporating various methods like, practical exercises, and scenarios to make training engaging.

Customer Service focus: Ability to properly and quickly assess the needs of the client and respond accordingly with friendly & respectful solutions.

Wage Range

$22 - $27 per hour.

Wages can also vary depending on the industry (e.g., IT, telecommunications), certifications, and additional responsibilities involved.

Requirements

· Valid Ontario Driver's License

· Reliable vehicle

• located within commuting distance of Hamilton, ON and the GTA

· Two to three years experience training

· English proficiency (verbal and written)

Job Type: Full-time, Permanent

Additional pay: Overtime pay

Benefits:

-Automobile allowance

-Paid time off

Flexible language requirement:

-French not required

Schedule:

-Monday to Friday

-Overtime

Experience:

-Training: 2 years (required)

-Customer Service background/experience preferred

License/Certification:

-Driving License (required) and reliable vehicle

Willingness to travel:

-100% (required)

Work Location: In Office (Hamilton ON) and On the road, within Ontario (typically)